Specialist I, Scheduling, Patient Access- Full time
About The Position
Purpose: Uses specialized knowledge to support key areas of the organization related to an area of expertise. Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization’s strategic objectives. Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge. Note: “patients” refers to patients, clients, residents, participants, customers, members Work Focus: Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports. Functional Role: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. Supports customer relations, physician relations, patient care & hospital business services by performing administrative & scheduling for multiple areas. Specialist I Responsible for pre-registration, scheduling, electronically verifying insurance eligibility & accurately identifying & collecting patient financial responsibility. Handles complex scheduled events, including high dollar testing, associated studies & those with study specific instructions & communicates effectively to service delivery areas to maximize patient flow & customer service. Begins the overall patient experience & initiate the billing process for any services provided by the hospital.
Requirements
- High School Diploma or equivalent.
- Two (2) to Five (5) years experience in area of expertise such as scheduling, financial clearance, or patient access.
- National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
- Must be proficient in the use of Patient Registration/Patient Accounting systems & related software systems.
Responsibilities
- Researches, collects & analyzes information.
- Identifies opportunities, develops solutions, & leads through resolution.
- Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
- Responsible for distribution of analytical reports.
- Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
- Performs administrative & scheduling for multiple areas.
- Responsible for pre-registration, scheduling, electronically verifying insurance eligibility & accurately identifying & collecting patient financial responsibility.
- Handles complex scheduled events, including high dollar testing, associated studies & those with study specific instructions.
- Communicates effectively to service delivery areas to maximize patient flow & customer service.
- Begins the overall patient experience & initiate the billing process for any services provided by the hospital.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
