Specialist I, Procurement Management

AbbVie • North Chicago, IL

15h

About The Position

The Specialist I works within Procurement Shared Services’ Downstream Operations Team. This role reports to the Downstream Operations Manager and will have a holistic view across two closely aligned teams that work together to support Procurement across the globe, with primary focus on the Procurement Service Center.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain Management or related field; or a minimum of 3 years of experience in Procurement, Supply Chain, or related field
• Strong knowledge of Microsoft Office Suite
• Ability to lead communication strategies to all team members, stakeholders, management, and suppliers
• Innovative problem-solving skills combined with a solution-oriented mindset with clear communication at all organizational levels
• Ability to effectively navigate diverse team dynamics and collaborate cross-functionally
• Strong soft skills and emotional intelligence, facilitating empathetic interactions, effective communication and relationship-building
• Experience with drafting SOPs, training materials, and continuous improvement initiatives

Nice To Haves

• Contact Center, Call Center, or Customer Service experience preferred

Responsibilities

• Support Procurement Shared Services’ Downstream Operations, specifically the day-to-day operations of the Procurement Service Center
• Collaborate with Downstream Operations peers and the PSS BPO provider to ensure efficient operations, strong service delivery, and alignment with business objectives
• Implement short-term and long-term workflow strategies established by management with high ethical standards, in compliance with the law and AbbVie policies and procedures
• Work to have a robust understanding of AbbVie’s Procurement Operations overall
• Support strategies to improve key performance indicators (KPI) and overall team performance
• Work cross-functionally with teams such as Finance, the Corporate Disbursement Office, and Category Management to troubleshoot challenges and implement solutions
• Develop and draft training documents to ensure compliance with relevant policies, procedures, and regulations
• Support the development and implementation of future-state processes - tracking progress, completion, and readiness
• Have the ability to quickly comprehend the objective and requirements of new incoming work
• Continuously identify process improvement opportunities by analyzing recurring issues, user/supplier inquiries, and transaction trends, and recommending enhancements to tools, documentation, or workflows to improve efficiency and customer experience

Benefits

• paid time off (vacation, holidays, sick)
• medical/dental/vision insurance
• 401(k)
• short-term incentive programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level