Title Specialist I (Private Seller Exchange)
About The Position
The Titling Specialist I provides essential administrative and transactional support for various functions within Vehicle Operations, including auctions, logistics, inspections, dealer services, and titling. This role supports the accurate preparation, review, organization, and movement of vehicle documents—including titles, registrations, and related records—while maintaining compliance with company standards and regulatory requirements. The Title Specialist plays a key role in ensuring smooth daily operations, positive customer interactions, and timely processing of documentation. Administrative & Office Support Provide general office support including answering phones, responding to emails, forwarding messages, and assisting internal and external customers with routine inquiries. Enter data accurately into internal systems and maintain organized digital and physical files. Assist with document scanning, uploading, and indexing to ensure all records are properly stored and easily retrievable. Deliver and pick up mail, title packets, registration documents, license plates, and related materials as needed. Document Review & Processing Review vehicle titles, registrations, and other documentation for accuracy and completeness, identifying missing or incorrect information. Verify key vehicle details such as VIN, mileage, taxes, fees, and lienholder information. Support the preparation and organization of titling packets and other documentation for internal teams and external partners. Ensure all documents are handled, routed, and filed in accordance with company procedures, state guidelines, and regulatory requirements. Customer & Team Support Respond to routine questions and status inquiries from customers, banks, dealers, and internal teams. Provide clear and professional communication while maintaining high standards of customer service. Collaborate with team members across Vehicle Operations to support workflow needs and ensure timely completion of tasks. Compliance & Process Adherence Learn and consistently follow all company policies, titling procedures, and regulatory requirements related to vehicle documentation. Support special projects, audits, and process improvements as assigned. Follow established quality controls to ensure accuracy and prevent processing delays.
Requirements
- High School Diploma/GED
- Generally, less than 2 years of experience
- Effective communication skills
- Possesses good problem-solving, organizational, and computer skills.
- Basic computer software skills required.
- Vision abilities that include close, distance and depth perception.
Nice To Haves
- Experience in the auction/automobile industry or at the Department of Motor Vehicles.
- Notary seals and stamps
- Must have strong organizational skills and be very detail oriented.
- Ability to type and use 10-key proficiently is preferred.
- Effective communication skills and strong customer service attitude is required.
- Be familiar with Microsoft Office (Outlook, Word, Excel).
- Effective communication skills and a strong customer service attitude are required.
Responsibilities
- Provide general office support including answering phones, responding to emails, forwarding messages, and assisting internal and external customers with routine inquiries.
- Enter data accurately into internal systems and maintain organized digital and physical files.
- Assist with document scanning, uploading, and indexing to ensure all records are properly stored and easily retrievable.
- Deliver and pick up mail, title packets, registration documents, license plates, and related materials as needed.
- Review vehicle titles, registrations, and other documentation for accuracy and completeness, identifying missing or incorrect information.
- Verify key vehicle details such as VIN, mileage, taxes, fees, and lienholder information.
- Support the preparation and organization of titling packets and other documentation for internal teams and external partners.
- Ensure all documents are handled, routed, and filed in accordance with company procedures, state guidelines, and regulatory requirements.
- Respond to routine questions and status inquiries from customers, banks, dealers, and internal teams.
- Provide clear and professional communication while maintaining high standards of customer service.
- Collaborate with team members across Vehicle Operations to support workflow needs and ensure timely completion of tasks.
- Learn and consistently follow all company policies, titling procedures, and regulatory requirements related to vehicle documentation.
- Support special projects, audits, and process improvements as assigned.
- Follow established quality controls to ensure accuracy and prevent processing delays.
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
- Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
