Specialist I, Patient Financial Services
About The Position
The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe. Exciting Opportunity at MSK: Specialist I, Patient Financial Services - New York Join MSK as a Specialist I, Patient Financial Services Specialist and play a vital role in connecting patients to care. Guide patients through insurance verification, authorizations, and financial counseling, ensuring access to critical treatments. Partner with clinical and administrative teams to streamline processes, improve reimbursement, and support the patient experience.
Requirements
- Knowledge of healthcare insurance processes and billing procedures
- Familiarity with pre-certification and reimbursement guidelines
- Ability to stay current on insurance and compliance regulations
- Strong communication skills to engage patients, staff, and insurance carriers effectively
- Detail-oriented approach to data entry, verification, and compliance monitoring
- Problem-solving ability to identify and resolve account or reimbursement issues
- Collaborative mindset for working across teams to support patient care and financial access
Responsibilities
- Collaborate with clinical and administrative staff, patients, and insurance carriers to ensure access to care and optimal reimbursement
- Act as a representative of Patient Financial Services, securing and verifying patient and insurance information
- Counsel new patients before their first appointment, obtaining referrals and/or authorizations
- Register patient demographics and insurance details into the billing system, ensuring documentation is complete before appointments
- Verify insurance benefits and obtain pre-certification for services such as chemotherapy, radiology, therapies, and supportive drug treatments
- Communicate verification and authorization outcomes to patients, clinical teams, and administrative staff
- Explain patient financial responsibilities, calculate deposits when necessary, and review payment options for uncovered services
- Identify problem accounts, refer them for resolution, and monitor outcomes
- Participate in special projects such as process improvement, data analysis, and investigations into account trends
Benefits
- Great Benefits Offer
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
