Specialist I - IT User Support (Remote)

Atlantic Union Bank Careers • Richmond, VA

1d • Remote

About The Position

Technical Support is responsible for providing support to teammate end users in areas of personal computers/servers/mainframe applications, data/voice network, and ERP systems. Activities may include: Acquiring, installing, and upgrading PC components & software and planning for/responding to service outages. Diagnosing problem source through discussions with users and coordinating with internal organization support and operations groups and/or with vendors to resolve problems. Responding to user requests to research complex problems associated with the organization's telecommunications networks (voice and/or data). Providing real-time end user ERP systems support, problem identification, and training to facilitate knowledge transfer and prevent problem reoccurrence and knowledge transfer. IT User Support is responsible for providing day-to-day technical support to teammates for a range of hardware and software related systems. Activities may include: Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users’ problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. Other duties as assigned.

Requirements

• Typically requires little to no experience or advanced education

Responsibilities

• Acquiring, installing, and upgrading PC components & software and planning for/responding to service outages.
• Diagnosing problem source through discussions with users and coordinating with internal organization support and operations groups and/or with vendors to resolve problems.
• Responding to user requests to research complex problems associated with the organization's telecommunications networks (voice and/or data).
• Providing real-time end user ERP systems support, problem identification, and training to facilitate knowledge transfer and prevent problem reoccurrence and knowledge transfer.
• Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.
• Provides effective and timely resolution of users’ problems, queries or complaints.
• Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
• Other duties as assigned.

Benefits

• medical
• dental
• vision
• life insurance
• disability coverage
• paid time off
• retirement savings through a 401(k) plan
• wellness resources
• other programs designed to support teammates' health and financial well-being
• incentive compensation
• bonuses
• other variable compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed