Specialist I, File Build (Implementation Specialist)

Payroc

23h • Onsite

About The Position

Payroc is seeking an enthusiastic and motivated Specialist I, File Build (Implementation Specialist) for its Dynamics Payments team. Based at the San Juan headquarters, this role professionally configures software and hardware solutions, loads Merchant ID credentials, conducts quality testing, and provides white-glove training to merchants on integrated payment solutions. The position emphasizes technical excellence, customer satisfaction, continuous learning, and clear, professional communication.

The Specialist supports merchant onboarding by setting up integrated payment solutions and credentials, educating clients on payment tools, testing implementations, and following up to support their continued success. The role also requires accurate documentation and the ability to explain technical issues and solutions to non-technical users in Spanish and English.

This is an on-site position in San Juan, Puerto Rico. Work availability is required Monday through Saturday, with one day off in between. The position may involve lifting and moving equipment, as well as extensive desk-based work and prolonged computer use.

Requirements

• Technical degree, associate degree, or equivalent experience in a previous technical support role, IT, or point-of-sale systems.
• Knowledge of payment processing operations, technology, and equipment.
• Proficiency in PC hardware and software based on Windows and Apple operating systems.
• Strong knowledge of Microsoft Office applications.
• Excellent verbal communication skills in both Spanish and English.
• Ability to adapt and learn new skills quickly in a fast-paced environment.
• Strong organizational skills and a methodical approach to problem-solving.

Responsibilities

• Configure integrated solutions with POS credit card devices, including front-end and back-end setup.
• Set up merchant account credentials and provide them to partners and clients for implementations.
• Educate and train clients by phone or virtually on online virtual solutions, credit card and ACH payment requests, and user creation.
• Conduct rigorous testing to verify implementation quality and successful processing.
• Follow up with merchants to provide additional support and promote long-term success.
• Document setup procedures according to department protocols.
• Maintain detailed and accurate notes so configurations are correct and work is trackable.
• Provide friendly and professional assistance to clients during onboarding.
• Explain technical problems and solutions clearly to non-technical users in Spanish and English.

Benefits

• Comprehensive benefits that may include medical coverage, financial benefits, and wellness support tailored to employee needs.
• Depending on the position offered, additional compensation such as bonuses, incentives, or equity may be included.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree