Specialist I, Complaints

Resurgent Capital Services • Greenville, SC

3d

About The Position

The Complaints Specialist I logs and submits responses to Complaints and Formal Inquiries from consumers and federal and state regulators. Resurgent Capital Services is an industry-leading financial services company that began 25 years ago with a vision for a new type of asset receivables company. The company believes in demonstrating integrity, maintaining a strong commitment to compliance, and doing things the right way. They want employees to feel like their work has an impact and makes a difference every day. Resurgent is an Equal Opportunity employer that is fueled by its diverse and inclusive work environment. They encourage individuals to apply even if their skills and experience aren't an exact match. Resurgent is committed to providing the tools, training, and support needed to excel and advance in their careers. They are looking for individuals who share a commitment to treating everyone with empathy and respect, supporting customers, creating solutions, and using data to make the best decisions.

Requirements

• Up to 2 years of relevant work experience
• Knowledge of collections processes and legal statutes/ regulations, including but not limited to the FDCPA, FCRA, UDAAP, and HIPAA.
• Competence in Excel and Word applications.
• Ability to operate in high stress, potentially adversarial situations/conversations.
• Strong written and verbal communication skills required to communicate effectively with external and internal parties.
• Ability to learn quickly and perform many different tasks.
• Detail-oriented, analytical, and extremely organized.
• Self-starter and willing to present process issues to management and/or executive personnel.

Nice To Haves

• Relevant work experience in any of the following areas is a plus: Resurgent Capital Services, debt collection, compliance, complaint department, law firm.
• Previous experience with CFPB, BBB, AGO, or other regulatory agencies is a plus.
• Strong desire to “get to the bottom of an investigation” and can quickly identify whether processes were followed.

Responsibilities

• Understand and apply statutes and regulations, including but not limited to the FDCPA, FCRA, and HIPAA.
• Contribute to the continuous improvement of work processes, standards and guidelines.
• Investigate and determine appropriate decision based on Resurgent’s hardship process.
• Act as a liaison for Resurgent Capital Services with regulatory agencies and servicers regarding complaints and formal inquiries.
• Investigate and respond to privacy requests and other state agencies' requests.
• Assist in tracking causes of complaints and maintaining the complaint database.
• Handle questions from AskCompliance, GeneralCompliance inbox and other sources as required.
• Assist with projects as necessary or tasks identified by management.

Benefits

• We're committed to providing the tools, training, and support you need to excel and advance in your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree