Specialist I, Admissions Operations (TEMP)

Joliet Junior College•Joliet, IL

8d•Onsite

About The Position

The Admissions Operations Specialist I will assist the Admissions Operations Team with typical duties that include working with incoming students, compiling and analyzing information for reports or presentations; maintaining records and databases; responding to correspondence; editing and proofreading documents. The position will also assist with technical setup, online student admissions application and admissions processing functions.

Requirements

Associate’s Degree in a related field (e.g., Higher Education, Information Systems, Data Analytics, Business).
One (1) year of experience in admissions, enrollment management, CRM administration, or data analysis.
Experience working with CRM Systems
Strong analytical skills with the ability to interpret and present data.
Ability to handle multiple tasks and responsibilities simultaneously. Effective organizational skills.
Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
Demonstrated commitment to the college’s core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.

Nice To Haves

Bachelor’s Degree.
Experience working with CRM Recruit.
Familiarity with Ellucian Colleague
Experience with document imaging.
Knowledge of HTML, SQL, reporting tools or advanced Excel.
English, Spanish and/or other languages verbal and written communication proficiency.
Demonstrated multicultural competence.

Responsibilities

Assist students with completing application(s) as needed, log-on directions, resolve errors, password resets, and duplicate accounts related to person records in CRM Recruit.
Monitor application data for indicators of fraudulent activity. Investigate flagged records and collaborate with other departments to resolve discrepancies and enforce institutional policies.
Generate reports on fraud trends, risk patterns, and audit findings to inform and strengthen preventative measures.
Assist with planning, building, and executing multi-channel communications (email, SMS, print, and digital) for prospective students and applicants.
Assist with maintaining a comprehensive CRM communications calendar aligned with enrollment goals.
Assist with monitoring campaign performance and optimizing messaging based on analytics (open rates, click rates, conversion).
Assists with electronic uploads of student ACT and SAT scores into the ERP & CRM system.
Identify opportunities to enhance the collection and quality of data from applicants and prospective students and develop strategic recommendations to improve data-gathering processes in support of institutional objectives and the long-term strategic plan.
Assists with developing and maintaining reports and dashboards within CRM Recruit, Colleague, and Reporting tools.
Assists with document scanning, identifying imaged documents and assigning appropriate index based upon pre-determined parameters and ensure quality of image.
Assist with onboarding users to CRM Recruit and Colleague processes.
Perform other duties as assigned.