Specialist-HIMS

Mayo Clinic•Phoenix, AZ

1d•$20 - $29•Hybrid

About The Position

The HIMS Specialist should have a knowledge of an electronic health record (EHR), Epic preferred, and a basic understanding of medical terminology. The candidate is primarily responsible for the comprehensive processing of continuation of care and patient-directed requests for medical information to include customer service for walk-ins, opening and processing incoming mail, verifying authorizations, requesting historical medical records, and preparing correspondence in response to a request for medical information. Analyzes patient information to ensure compliance with standards established by Federal/State & Joint Commission & CMS regulations. Coordinates with clinicians to ensure documentation contains all required elements and is completed in a timely manner. Adheres to institutional policies regarding health care documentation. Utilizes independent analytical and critical thinking skills. Works independently and collaboratively across the enterprise with minimal supervision. Adheres to guidelines with regard to accessing minimum necessary information to complete job functions. Adheres to state and federal rules regarding privacy and confidentiality of protected health information. Leverages technology to serve the patients and practice. Professionally communicates through all electronic, written, and verbal methods. Ensures great customer service while assisting patients, care providers, allied health staff, attorneys, insurance companies, government audits, and others in a courteous, professional, and confidential manner.

Requirements

Knowledge of an electronic health record (EHR)
Basic understanding of medical terminology
Ability to analyze patient information to ensure compliance with standards established by Federal/State & Joint Commission & CMS regulations
Ability to coordinate with clinicians to ensure documentation contains all required elements and is completed in a timely manner
Ability to adhere to institutional policies regarding health care documentation
Ability to utilize independent analytical and critical thinking skills
Ability to work independently and collaboratively across the enterprise with minimal supervision
Ability to adhere to guidelines with regard to accessing minimum necessary information to complete job functions
Ability to adhere to state and federal rules regarding privacy and confidentiality of protected health information
Ability to leverage technology to serve the patients and practice
Ability to professionally communicate through all electronic, written, and verbal methods
Ability to ensure great customer service while assisting patients, care providers, allied health staff, attorneys, insurance companies, government audits, and others in a courteous, professional, and confidential manner

Nice To Haves

Epic EHR experience
Prior ROI experience
Customer service experience

Responsibilities

Comprehensive processing of continuation of care and patient-directed requests for medical information
Customer service for walk-ins
Opening and processing incoming mail
Verifying authorizations
Requesting historical medical records
Preparing correspondence in response to a request for medical information
Analyzing patient information to ensure compliance with standards established by Federal/State & Joint Commission & CMS regulations
Coordinating with clinicians to ensure documentation contains all required elements and is completed in a timely manner
Adhering to institutional policies regarding health care documentation
Utilizing independent analytical and critical thinking skills
Working independently and collaboratively across the enterprise with minimal supervision
Adhering to guidelines with regard to accessing minimum necessary information to complete job functions
Adhering to state and federal rules regarding privacy and confidentiality of protected health information
Leveraging technology to serve the patients and practice
Professionally communicating through all electronic, written, and verbal methods
Ensuring great customer service while assisting patients, care providers, allied health staff, attorneys, insurance companies, government audits, and others in a courteous, professional, and confidential manner