Specialist, Ground Transportation

Greater Toronto Airports Authority•Toronto, ON

7d•Onsite

About The Position

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work. Reporting to the Manager, Ground Transportation Operations, this position will monitor all groundside transportation, ensuring standards are being met and dispatching contract staff. The incumbent will collaborate with internal and external partners to maintain high standards of safety, customer service, and operational efficiency within the airport's ground transportation network.

Requirements

3 years’ experience in Airport/Airline/Ground Handler operations or similar experience in scale and complexity.
Valid Ontario Provincial Driver’s License.
Post Secondary Diploma/degree with a focus on Aviation Management and/or Business Management and/or equivalent combination of education and work experience.
Ability to obtain and retain Transportation Security Clearance.
Knowledge of GTAA Ground Transportation operations including, roadways, parking garages and service providers.
Knowledge of Ground side maintenance protocols and Standard Operating Procedures.
Skilled in training others on parking and GT systems.
Strong written and verbal communication skills across various formats and mediums to ensure clear, concise and accurate messaging.
Skilled in multitasking across a range of responsibilities using a Personal Computer, communications equipment and telephone, even in high-pressure or time sensitive situations.
Proficient in monitoring multiple radio channels while managing phone calls and in-person inquiries concurrently.
Knowledge of airport operations, including roles and responsibilities of the GTAA tenants, contractors and other agencies operating at TPIA.
Familiarity with Excel, Word and Access and the ability to run queries.
Knowledge of communication and dispatch equipment.
Knowledge of basic Fire and Police data gathering techniques.
Knowledge of terminal buildings including but not limited to; basic layout, curbs, passenger flows, primary and secondary security lines.
Strong situational analysis and contingency planning skills.
Available to work rotational shifts (days, afternoons, midnights).

Nice To Haves

Experience with groundside transportation, parking operations, and dispatch and/or call centre environment is an asset.

Responsibilities

Monitor inbound traffic and curb congestion and re-deploy contracted staff to address congestion.
Respond to all ground transportation telephone calls and radio channels and dispatch contracted staff.
Oversee multiple ground transportation and parking monitoring systems and implement proactive measures, standard operating procedures ensuring customer service metrics are met.
Initiate the bussing SOP when Link trains go down, including call outs to GTAA bussing and contracted bussing companies.
Track weather activity and operations which may trigger contingency plans as the need arises i.e., Cold Weather Queuing, calling in peak period taxi companies etc.
Act as a central point of contact for terminal operations ground side transportation internal and external partners.
Capture data using various GT systems to assist with ongoing investigations.
Liaise with all partners, including GT Contractors, GTAA security, Public Safety Officers and the GT Parking and Operations Team.
Adjust Variable Message Signs including locations and programming of messages.
Report concerns the media relations team in the IOCC (Integrated Operations Control Center) i.e. garage closure, road closure etc., that will trigger social media communications.
Operate a computerized data entry system for the logging and updating of events and dispatching the appropriate responder (s) required for an event.
Generate work orders, monitor the event, and record event status. Perform follow-up actions to update status of incomplete events and reports findings.
Maintain status logs of critical equipment and events for publication.