Specialist, Global Gaming Group Experiences

Carnival Corporation•Miami, FL

4d•Hybrid

About The Position

The Specialist, Global Gaming Group Experiences plays a pivotal role in supporting the development, execution, and optimization of curated onboard experiences for group guests across Carnival Corporation brands. This role also supports the pre-cruise communication journey, ensuring guests are informed and engaged from booking to boarding. The Specialist will document and refine onboard procedures, support shipboard teams with training and tools, and manage reporting and financial tracking to ensure operational excellence and guest satisfaction.

Requirements

Bachelor’s degree in Hospitality, Marketing, Business Administration, or a related field. Equivalent combination of education and relevant experience may be considered.
2+ years of experience in hospitality, cruise, or event marketing industries.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
Excellent communication and collaboration skills, with the ability to work cross-functionally and manage multiple projects simultaneously.
Strong written and verbal communication skills.
Experience with project management tools such as Wrike or similar platforms.
Experience developing and managing project timelines, milestones, and status updates across teams.
Basic knowledge of financial tracking, procurement processes, and reporting tools.
Experience collaborating with marketing, merchandising, and event teams to deliver cohesive communications.

Nice To Haves

Experience supporting guest-facing programs or onboard activations is highly preferred.
Skilled in digital illustration, layout design, photo editing, and animation.
Ability to streamline ideas into compelling visuals that communicate key messages.

Responsibilities

Experience Development & Execution -Support the design and implemention of curated onboard experiences tailored to group demographics and brand identities.
Coordinate logistics and support for onboard activations, including merchandise, staffing, and event flow.
Pre-Cruise Communication Journey - Support the creation of pre-cruise communications for group experiences.
Ensure messaging aligns with brand tone and experience expectations.
Track engagement metrics and recommend improvements.
Reporting & Data Capture - Collect and analyze data related to group experience performance, guest feedback, and operational metrics.
Support the development of dashboards and reporting tools in Wrike or other platforms.
Assist in preparing post-event summaries and insights for leadership.
Digital Infrastructure & Knowledge Management - Maintain central repository for Group Experiences inclusive SOP manuals for onboard activations and the digital asset repository for marketing and operational use for groups.
Maintain live FAQ and training resources for shipboard and shoreside teams.

Benefits

Health Benefits: Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Additional programs include company paid term life insurance and disability coverage
Financial Benefits: 401(k) plan that includes a company match
Employee Stock Purchase plan
Paid Time Off
Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
On-site Fitness center at our Miami campus