AAP Events & Experiences Specialist

Advance Auto Parts•Raleigh, NC

16d•Onsite

About The Position

TEAM MEMBER WILL BE REQUIRED TO WORK FROM OUR RALEIGH, NC HQ FOUR DAYS A WEEK. Event Planning & Management Support internal and external events from small to large scale throughout all phases of the program lifecycle from sourcing, design, launch, planning, on-site execution Inputting event information into app templates and facilitating engagement during events Completing event registration website templates Assist with event billing Communicate effectively and build strong relationships with customers, colleagues and leadership Assist in other functions as assigned by the management team Work and travel on an assortment of days, evenings, and weekends as needed Communications & Customer Service Manage relationship with Customer Support call center team. Resolve customer inquiries and manage Salesforce case escalations. Identify customer needs and take proactive steps to maintain positive experiences. Maintain social media customer service – respond to messages & manage comments Align customer experience strategies with marketing initiatives, as well as educating sales teams about new promotions and trip opportunities. Act as proactive, critical thinker in resolution of customer inquiries. Analytics & Reporting Produce weekly registration reports, calculate leaderboards and distribute to sales teams Manage monthly customer billing and point distribution. Demonstrate high proficiency in data processing, spreadsheets, and reporting tools. Effectively monitor and track customer experiences across online and offline channels and touchpoints. Manage reports for internal and external partners, using pivot tables and hierarchies for tracking Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

3-5 years event planning experience required
Bachelor’s degree in event-related field or equal experience
Excellent written and verbal communicator
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.
Noted strengths in organizational and time and project management skills
Ability to prioritize tasks, operate and make decisions in a fast paced, high stress environment
Strong analytical skills, problem solving and creative thinking skills
Very proficient in Microsoft office systems, especially Excel and PowerPoint
An understanding of Salesforce and Stova is preferred
Ability to balance multiple projects at one time with varying degrees of implementation
Comfortable working in a fast-paced environment with constant change and ambiguity
Up to 25% overnight travel
Valid driver's license

Nice To Haves

CMP certification a plus but not required

Responsibilities

Support internal and external events from small to large scale throughout all phases of the program lifecycle from sourcing, design, launch, planning, on-site execution
Inputting event information into app templates and facilitating engagement during events
Completing event registration website templates
Assist with event billing
Communicate effectively and build strong relationships with customers, colleagues and leadership
Assist in other functions as assigned by the management team
Manage relationship with Customer Support call center team.
Resolve customer inquiries and manage Salesforce case escalations.
Identify customer needs and take proactive steps to maintain positive experiences.
Maintain social media customer service – respond to messages & manage comments
Align customer experience strategies with marketing initiatives, as well as educating sales teams about new promotions and trip opportunities.
Act as proactive, critical thinker in resolution of customer inquiries.
Produce weekly registration reports, calculate leaderboards and distribute to sales teams
Manage monthly customer billing and point distribution.
Effectively monitor and track customer experiences across online and offline channels and touchpoints.
Manage reports for internal and external partners, using pivot tables and hierarchies for tracking
Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered