Specialist | Entitlement

The Jewish Board•Brooklyn, NY

11d•Onsite

About The Position

The Jewish Board’s Adult Residential Division supports adults with serious and persistent mental illness to live in the community with as much independence as possible. Using a non-judgmental, harm-reduction approach, staff model and guide residents to create and meet personalized recovery goals, develop independent living skills, and live in a healthy and secure manner. Our work is guided by principles that underscore the critical importance of stable housing, use a culturally competent and anti-racist lens, and respect the dignity and legitimacy of each individual’s journey.

Requirements

A minimum of three (3) years entitlements experience.
Prior experience working with adults with mental illness.
Ability to work individually on projects as well as be a team player.
Organized and meticulous.
Ability to pay attention to detail.
Strong computer skills, particularly in Microsoft Word and Excel.
Technologically competent in handling of administrative practices.
Ability to read paper and electronic documents and perform significant data entry into various computer programs.

Nice To Haves

Bachelor’s Degree in Human Services preferred

Responsibilities

Procure and maintain client benefits.
Monitor all client SSA and PA benefits to ensure certification requirements are addressed expeditiously and benefits are consistently maintained.
Ensure program fee, or rental, disbursements are tracked in the various levels of residential programming (Congregate, Apartment Treatment, and Supported programs).
Monitor the disbursement of Medicaid payments to Apartment Treatment Programs and the overall coordination of benefits.
Develop and maintain relationships with the Human Resources Administration and Social Security Administration for client advocacy.
Ensure all SSI renewals are handled timely and accurately.
Ensure Medicaid benefits are intact and maintained for residents.
Provide requested materials and work closely with auditors during SSA audits.
Provide direct service to residents consistent with service plan goals related to benefits.
Address consumer arrears by initiating reparative processes such as one-shot deals and other means of collecting funds owed through the various agencies.
Prepare and communicate information to clients and staff regarding benefit programs, procedures, changes to benefits, and address interruptions in benefits with preemptive action.
Facilitate team meetings and case conferences around entitlements.
Facilitate Consumer/tenant meetings and work with staff to address and resolve entitlements issues.
Ensure the accurate completion of client documentation (from intake to discharge) consistent with HRA, Medicaid, OMH and JBFCS requirements and guidelines.
Develop and maintain linkages with community service providers.
Conduct staff training & development in the area of entitlements as necessary.
Conduct regular reviews of client benefits and related documentation and correspondence.
Maintain relationships with governmental and other agencies within scope of entitlements role.
Submit monthly internal JBFCS reports such as arrears tracking and other related benefits documentation.
Participate in all meetings, as assigned.
Work collaboratively as part of a service delivery team.
Other duties as assigned.