Specialist End User Computing- Operations
About The Position
We are currently seeking an End User Computing Specialist. This person is responsible for delivering reliable IT services across end-user computing and network support functions to meet operational and business needs. This role provides hands-on technical support at our Corporate office, along with travel and support to our US Mine operations. They will be ensuring employees have efficient, dependable, and well-supported technology environments. By combining onsite technical assistance with high-level network troubleshooting and coordination, the Specialist plays a key role in maintaining system availability, supporting connectivity, and enabling safe, productive operations. Duties will include: End User Computing – Provide hands-on support for desktops, laptops, mobile devices, desk/soft phones, and related peripherals. Including imaging, provisioning, and deployment of systems, to ensure reliable performance, timely issue resolution, and alignment with corporate standards Network Support – Assist the site operations teams with the configuration, monitoring, and troubleshooting of network infrastructure as needed. This includes switches, wireless access points, and connectivity issues across surface and underground environments. Incident Response & Field Support – Serve as an onsite point of contact for IT issues, responding to incidents and service requests, restoring service quickly, and documenting work performed to support operational continuity and follow-up Camera Systems Management – Manage and support local CCTV systems. Assist in support as needed at our operations. (surface, plant, and underground operations) Including installation, configuration, monitoring, troubleshooting, and ongoing maintenance. Technical Alignment – Implementation and support of enterprise IT systems, including hardware and software upgrades, design changes, and infrastructure improvements as planned and developed by IT authorities Maintain and provision PC client image to all global onsites, keeping the task sequence up to date through the use of Microsoft System Configuration Manager (SCCM) and InTune Configure and Maintain Microsoft Intune for device enrolment and management. Provide responsive, flexible and high-performing IT Support for the Executive Level Team Maintain Audio Video conference room technologies. Such as Teams, Zoom, and WebEx. Utilize Monday.com to document tasks and manage equipment inventories, warranties consumables, and other supplies by keeping accurate records. Troubleshoot and resolve issues quickly by finding and correcting the root cause. Evaluate new technologies for use in the corporate office and field locations. Work with TCS onsite and offshore staff with troubleshooting and resolving technology issues to ensure downtime is minimized.
Requirements
- Associate’s degree in Information Technology/ related field or 5 + years of relevant work experience
- Must maintain a valid, current driver's license
- Knowledge of Windows Server, email systems, and backup systems
- Strong working knowledge of personal computer hardware, software, and operating systems
- Ability to coordinate and communicate plans with multiple parties in order to implement infrastructure, design, and system changes in a timely and accurate manner
- Exceptional organizational skills, ability to meet deadlines, thrive in a fast-paced industry and office atmosphere, and possess advanced problem-solving capability
- Good industry acumen and process knowledge
- Ability to gather, analyse, and summarize data
- Excellent oral and written communication skills
- Strong attention to detail
- Ability to work independently and in collaboration to achieve department vision and goals
- Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint
Nice To Haves
- Preferred 2 years of experience in Information Technology
- CompTIA certification that includes A+ and Network + preferred
Responsibilities
- Provide hands-on support for desktops, laptops, mobile devices, desk/soft phones, and related peripherals.
- Assist the site operations teams with the configuration, monitoring, and troubleshooting of network infrastructure as needed.
- Serve as an onsite point of contact for IT issues, responding to incidents and service requests, restoring service quickly, and documenting work performed to support operational continuity and follow-up
- Manage and support local CCTV systems.
- Implementation and support of enterprise IT systems, including hardware and software upgrades, design changes, and infrastructure improvements as planned and developed by IT authorities
- Maintain and provision PC client image to all global onsites, keeping the task sequence up to date through the use of Microsoft System Configuration Manager (SCCM) and InTune
- Configure and Maintain Microsoft Intune for device enrolment and management.
- Provide responsive, flexible and high-performing IT Support for the Executive Level Team
- Maintain Audio Video conference room technologies. Such as Teams, Zoom, and WebEx.
- Utilize Monday.com to document tasks and manage equipment inventories, warranties consumables, and other supplies by keeping accurate records.
- Troubleshoot and resolve issues quickly by finding and correcting the root cause.
- Evaluate new technologies for use in the corporate office and field locations.
- Work with TCS onsite and offshore staff with troubleshooting and resolving technology issues to ensure downtime is minimized.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
