End User Computing Specialist II

Denver Health•Denver, CO

3d•$28 - $43

About The Position

We are recruiting for a mission-driven End User Computing Specialist II to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our Values Respect | Belonging | Accountability | Transparency Department Information Technology Job Summary Under general supervision, provide advanced technical support, troubleshooting, and device management for end-user computing systems. This position requires expertise in supporting a variety of hardware, software, and network-related issues, as well as the ability to provide exceptional customer service to end-users. Serves as the primary liaison between hospital users and the IT department. Responds to users' needs via the Help Desk trouble ticket. The End User Computing Specialist II plays a key role in ensuring that all end-user devices and systems are operating efficiently, securely, and in compliance with organizational policies. Essential Functions: End-User Support: Provide high-level technical support for end-users, including troubleshooting hardware, software, and network issues. Respond to service requests and manage incidents related to desktops, laptops, printers, peripherals, and mobile devices. Assist in the resolution of technical problems escalated from the Help Desk and provide guidance on complex issues. Support end-users in person, remotely, or through telephone and email communications. Respond accordingly to pages per IT Policies (7x24 On Call shift required as scheduled in rotation) (40%) Device Management & Configuration: Oversee the setup, configuration, and maintenance of desktop, laptop, and mobile devices. Install, configure, and maintain operating systems, software, and security patches. Ensure all devices are compliant with security standards and internal policies. Manage the lifecycle of user devices, from initial provisioning to decommissioning. (20%) System Administration & Security: Assist in the management of user accounts, permissions, and system access controls. Ensure systems are up-to-date with security patches and software updates. Support enterprise security measures, such as endpoint protection and encryption technologies. (15%) Collaboration: Work closely with other IT teams (networking, systems administration, and security) to ensure seamless integration and support for all end-user devices and services. Collaborate with business units to understand and address their computing needs and challenges. Contribute to IT projects that involve the rollout of new technologies or systems. (15%) Training & Documentation: Provide end-user training on best practices, software applications, and security guidelines. Create and maintain technical documentation, user guides, and FAQs to assist with troubleshooting and user self-service. Educate users on available technology resources and assist with the adoption of new systems or tools. (10%) Education: High School Diploma or GED required. Work Experience: Two years working in an area of end-user computing systems support, requiring knowledge in areas of both hardware and software required. Licenses: CompTIA A+ - CompTIA or MCP-Microsoft Certified Professional preferred. Knowledge, Skills and Abilities: Knowledge of networking essentials and TCP/IP, MS O365 Office Suite, Windows 11 operating system, MDM, MAM remote desktop solutions and virtual environments. Technical and troubleshooting skills. Good communication and customer service skills. Knowledge of Microsoft software products required Basic understanding of endpoint security solutions (antivirus, encryption, etc.). Familiarity with cloud-based collaboration platforms (Microsoft 365, Google Workspace, XenMobile, JAMF etc.). Knowledge of hardware components and their respective interface requirements. Ability to ensure all equipment is optimized for maximum performance.

Requirements

High School Diploma or GED required.
Two years working in an area of end-user computing systems support, requiring knowledge in areas of both hardware and software required.
Knowledge of networking essentials and TCP/IP, MS O365 Office Suite, Windows 11 operating system, MDM, MAM remote desktop solutions and virtual environments.
Technical and troubleshooting skills.
Good communication and customer service skills.
Knowledge of Microsoft software products required
Knowledge of hardware components and their respective interface requirements.
Ability to ensure all equipment is optimized for maximum performance.

Nice To Haves

CompTIA A+ - CompTIA or MCP-Microsoft Certified Professional preferred.
Basic understanding of endpoint security solutions (antivirus, encryption, etc.).
Familiarity with cloud-based collaboration platforms (Microsoft 365, Google Workspace, XenMobile, JAMF etc.).

Responsibilities

Provide high-level technical support for end-users, including troubleshooting hardware, software, and network issues.
Respond to service requests and manage incidents related to desktops, laptops, printers, peripherals, and mobile devices.
Assist in the resolution of technical problems escalated from the Help Desk and provide guidance on complex issues.
Support end-users in person, remotely, or through telephone and email communications.
Respond accordingly to pages per IT Policies (7x24 On Call shift required as scheduled in rotation)
Oversee the setup, configuration, and maintenance of desktop, laptop, and mobile devices.
Install, configure, and maintain operating systems, software, and security patches.
Ensure all devices are compliant with security standards and internal policies.
Manage the lifecycle of user devices, from initial provisioning to decommissioning.
Assist in the management of user accounts, permissions, and system access controls.
Ensure systems are up-to-date with security patches and software updates.
Support enterprise security measures, such as endpoint protection and encryption technologies.
Work closely with other IT teams (networking, systems administration, and security) to ensure seamless integration and support for all end-user devices and services.
Collaborate with business units to understand and address their computing needs and challenges.
Contribute to IT projects that involve the rollout of new technologies or systems.
Provide end-user training on best practices, software applications, and security guidelines.
Create and maintain technical documentation, user guides, and FAQs to assist with troubleshooting and user self-service.
Educate users on available technology resources and assist with the adoption of new systems or tools.

Benefits

Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
100% paid parental leave up to 6 weeks
Immediate eligibility for retirement plans with employer contribution up to 9.5%
Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
Free RTD EcoPass (public transportation)
Childcare discount programs & exclusive perks on large brands, travel, and more
Tuition reimbursement & assistance
Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
Professional clinical advancement program & shared governance
Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer