IT End User Computing Technician
About The Position
This position is hybrid with regular requirements to work onsite. Candidates must be willing to commute to Madison, WI as needed. We are looking for a motivated, passionate, and engaged Service Desk technician to join our diverse IT team. The IT Service Desk team at GHC is responsible for providing excellent service to the end users of the GHC organization. Responsibilities include providing 1st tier IT support, managing software and hardware deployment, troubleshooting incidents with Microsoft Windows and Office 365, as well as printers and other peripherals. The IT Service Desk is also responsible for assisting a variety of user needs related to onboarding and day to day operations through utilization of Active Directory, ServiceNow, and Cisco phone systems. The Ideal candidate has excellent customer service skills, a keen eye for detail and strong instincts for problem-solving, as well as the ability to manage multiple tasks. This role requires someone who is willing to collaborate with the End User team by developing and maintaining our Knowledge Base and promote consistent note taking with a mindset for continuous improvement.
Requirements
- Strong problem-solving skills
- Ability to learn and interest in learning new technologies
- Strong communication and problem solving skills
- Passionate about technology, proficient computer skills
Nice To Haves
- Sense of humor and approachable personality
- Experience in the Health Care or Health Insurance industry
- Ability to think creatively about problems
- Enduring commitment to team accountability and success
- Understanding of the challenging cybersecurity environment in healthcare
Responsibilities
- Install hardware and software
- Collaborate with other members of the IT department on projects and system improvements, procedures, and standards
- Emphasize discipline and professionalism in terms of uptime, service, security and cost
- Provide 1st tier support for End User computing incidents, fulfill requests and follow change management guidelines, through utilization of the ServiceNow ticketing system
- Continuous inbound call support in coordination with other Service Desk technicians
Benefits
- Healthy work-life balance
- Non-Profit, member and community focused organization
- Agile leadership supportive of innovation
- Training and technical skill development
- Pathway to internal promotion and growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
