End User Computing Intern

Best Care•Omaha, NE

2d•Onsite

About The Position

At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in. Job Summary: Location: Methodist Corporate Office/Methodist Hospital Address: 825 S 169th St. - Omaha, NE Work Schedule: Full time for summer internship role; Mon - Fri, either 7:00am to 4:00pm, or 8:00am to 5:00pm Provides hands-on support for Methodist Health Systems’ PC desktop, laptop, mobile device, audio-visual, and applications support for end users in the desktop computing environment for the organization. Under the supervision of a senior member of the team; installs, diagnoses, repairs, maintains, and upgrades all end user hardware and equipment to ensure optimal performance. This is an internal customer-facing role, and requires prioritization, responsiveness, and good customer service; technical abilities with the potential to learn and progress under the supervision of IT supervisor or senior members of the End User Support Team; and effective verbal and written communication skills.

Requirements

High School Diploma or General Educational Development (G.E.D) required.
Knowledge of IT concepts and techniques (tcpip, Windows networking, etc.).
Ability to assist other members of the End User Support Team in diagnosing and resolving IT issues.
Ability to communicate effectively both verbally and in writing.
Ability to support desktops, laptops, printers, mobile devices, Mac’s, AV equipment, telephones, and other IT peripherals.
Ability to install Microsoft Windows and the Microsoft Office Suite, web browsers, PDF editing software, and other office productivity software applications.
Ability to work independently and as part of a team.

Nice To Haves

Experience installing desktop computing hardware and software preferred.
Experience working with Windows and Mac operating systems preferred.
Experience using Office suite applications (MS Office, PDF editing software, Browsers) preferred.

Responsibilities

Computer and telephony services - Provide entry level PC desktop, laptop, mobile device, audio-visual, phones and application support including Microsoft and Mac Operating Systems/Software and other applications used in the health system.
Assess requests to determine customer needs by applying knowledge of computer technology applications and utilizing available resources to make recommendations based on established standards and guidelines.
Install hardware and software in a timely, efficient manner - based on client request and following instructions.
Diagnose and solve technology related incidents by troubleshooting and correcting the problem(s).
Develop and maintain appropriate business relationships to ensure a positive representation of the Information Technology (IT) division.
Interact with customers in a professional and courteous manner.
Recognize and practice a selfless approach to customer service towards the team and customers.
Maintain composure with customers s in difficult situations.
Regularly check in with supervisor or designee to review work and priorities.

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