IT Specialist End User Computing, Global

Olympus Corporation of the Americas•Upper Saucon, PA

1d•Hybrid

About The Position

The IT Specialist EUC plays a crucial role in delivering reliable End User Compute (EUC) services across the global organisation. This role is responsible for resolving technical issues, monitoring the operational health of systems, and driving technical improvements to ensure services consistently meet business needs. Working collaboratively with Service Owners, Service Managers, and other stakeholders, the Senior IT Specialist ensures IT services are aligned with organisational objectives and maintain high standards of operational performance. Key responsibilities include overseeing the technical execution and daily operations of assigned IT services, ensuring secure and high-performance EUC across all devices and locations, and enhancing productivity and compliance through engineering and automation initiatives. The role also involves managing incidents, problems, changes, and service requests, as well as monitoring technical performance to drive continuous service improvement. Collaboration with internal teams and external partners is essential for delivering effective and consistent global IT services. Key stakeholders for the IT Specialist include service owners, service managers, process managers, provider managers, regional delivery leads and external partners to deliver consistent and effective Global IT services. This role is aligned with Olympus’ Core Values: Patient Focus, Integrity, Innovation, Impact, and Empathy. Olympus is an equal opportunity employer committed to fostering a diverse, inclusive, and equitable workplace where all employees can thrive and contribute.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field(Equivalent experience may be considered in lieu of formal education.)
Minimum of 5 years of hands-on experience designing & operating Global End User Compute environments.
Minimum of 2 years of hands-on experience managing Nexthink to drive DEX in global organisations
Experience in ITIL-based service management and operational support.
Experience managing Global IT Services and working with global service providers.
Experience delivering complex global infrastructure projects in a multinational environment.
Experience supporting manufacturing, R&D or production facility environments
Endpoint Management: Modern Device Management, Intune, SCCM and associated technologies
O/S & Software: deployment, packaging, deployment, and installation across enterprise environments.
Security & Compliance: securing endpoints, including desktops, laptops, mobile devices, and VDI.
Observability & Analytics: Endpoint analytics, Nexthink and other device monitoring platforms.
VDI/DaaS
Excellent skills in communicating and managing stakeholder relationships.
Ability to think analytically and effectively solve problems.
Travel, domestic or international, may be needed based on project and operational requirementss.

Nice To Haves

Certifications:
Microsoft Certified: MCSA / MCSE
Modern Desktop or Endpoint Administrator Associate.
M365 Enterprise Administrator or Azure Administrator.
Security Administrator Associate.
Nexthink Professional Certifications.
ITIL Foundation certification.
Having knowledge of Japanese culture and business practices is beneficial.
Knowledge of MedTech or similar industries is a plus.

Responsibilities

Oversee Daily Operations of Global End User Compute Services
Manage incidents, requests, problems, and changes according to ITIL best practices, responsible for timely and effective resolution of incidents and fulfillment of service requests. Responsible to ensure that all Service and Process documents, including handbooks, SOPs, and knowledge base articles, are maintained in an accessible and up-to-date manner.
Develop and Maintain Technical Standards
Establish and Uphold Engineering Best Practices
Implement Modern Management Solutions
Drive Automation Initiatives
Ensure Security and Compliance
Optimize Performance and Reliability
Enhance Digital User Experience
Support Service Improvement Initiatives
Provide Technical Leadership During Incidents
Champion Adoption of Modern Technologies
Oversee Technical Compliance of Operating Partners
Promote Ongoing Service Improvement
Risk & Compliance
Customer & Stakeholder Engagement
Technical Expertise