Specialist, Education Technology Support I

Lake-Sumter State College•Clermont, FL

3d•Onsite

About The Position

The Education Technology Support Specialist I is responsible for assisting in leading the college's short- and long-term audio-visual and educational technology implementation. In addition, the Education Technician manages and delivers technology services district-wide. Responsible for demonstrating LSSC’s core values of Caring, Communicating, Collaborating, and Celebrating when interacting with students, employees, visitors, and community members.

Requirements

Extensive knowledge of video and audio presentation equipment.
Experience with multimedia and distance learning equipment, video production and editing, video and satellite conferencing, and security camera systems.
Possess knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manuals related to the job tasks.
Demonstrate the ability to respond to supervision, guidance, and direction in a positive, receptive manner and follow stated policies.
Deliver exceptional customer service by fostering a welcoming and supportive environment.
Present a professional image in words, actions, and attire.
Demonstrate professionalism in dealing with a variety of populations while understanding and respecting each other's world views, personalities, and working styles.
Conduct oneself in a manner consistent with the College’s standards of ethical conduct.
Apply effective techniques to establish and maintain working relationships, fostering collaboration to achieve common goals; effectively communicate and collaborate with others to achieve shared objectives.
Demonstrate the skills necessary to critically examine situations and processes, making recommendations for improvement.
Strong service orientation and ability to effectively work as a member or leader of a team by cooperating with others, offering to help others when needed, and considering larger organizational goals rather than individual concerns. Includes the ability to build &/or support a constructive team spirit where members are committed to the goals and objectives of the organization.
Plan, organize, and successfully multitask to meet multiple deadlines and frequently new work tasks within required timeframes.
Proven flexibility to successfully work on a variety of projects quickly and accurately.
Effectively manage change and adaptability.
Adheres to all workplace safety rules, safety laws, regulations, standards, and practices
Ability to work various hours, including nights, early mornings, and weekends
Ability to travel amongst various campuses and attend College events, on or off campus, as required.
Associate’s Degree in a related field of study
Minimum one (1) year of experience with audio-visual equipment

Nice To Haves

Bachelor's degree in a related field

Responsibilities

Set up, install, and operate equipment such as smart boards, sound systems, video conferencing systems, microphones, and lighting equipment.
Ensure that all equipment is functioning correctly and troubleshoot any technical issues that may arise.
Perform routine maintenance and inspections of audiovisual equipment to ensure optimal performance.
Provide technical support during meetings, conferences, seminars, presentations, and other events that require audiovisual equipment.
Assist in planning and coordinating audiovisual event requirements, including equipment selection, setup, and configuration.
Conduct rehearsals and tests to ensure all audiovisual components are working correctly before events.
Respond to technical issues promptly and efficiently, in-person and remotely, to ensure minimal disruption during presentations or events.
Diagnose and resolve audiovisual equipment malfunctions, connectivity problems, or software issues.
Provide guidance and support to users on the proper operation of audiovisual equipment and software.
Maintain accurate records of equipment inventory, repairs, and maintenance activities.
Prepare reports on equipment usage, performance, and any incidents or problems encountered.
Document standard operating procedures and guidelines for the setup, operation, and troubleshooting of audiovisual systems.
Collaborate with event organizers, presenters, and other technical staff to ensure seamless integration of audiovisual elements into events.
Communicate effectively with colleagues, clients, or end-users to understand their technical requirements and provide appropriate solutions.
Stay updated on emerging technologies, trends, and industry best practices through continuous learning and professional development.
Perform other duties assigned.