Specialist, Donor Support Services

Alzheimer's Association Careers•Chicago, IL

5d•Onsite

About The Position

The Donor Support Services Specialist will resolve constituent donation inquiries, including service desk requests, telephone inquiries, and internal staff requests. Essential functions and responsibilities include, but are not limited to: Provide timely resolution to constituent donation inquiries, and chapter requests, that are received through the service desk, contact center, or telephone. Collaborate with others within the organization to research constituent inquiries. Use information received from internal and external stakeholders, along with knowledge of business practices, in order to determine the proper course of action to resolve requests. Enter transactional data into donor databases by manual and automated processes in order to resolve inquiries. Communicate with outside vendors, including contact center and gift processing vendors, to ensure proper adherence to developed business rules. Assist in the development and documentation of operational processes.

Requirements

Bachelor’s Degree required
Three to five years of professional experience required
Experience in providing training to staff in person and through remote applications
Experience with a Customer Relationship Management (CRM) system, specifically Blackbaud products
Experience with Personify database
Basic accounting knowledge
Working knowledge of relational database systems
Proficient with MS Office Suite, with advanced knowledge of MS Excel
Excellent written, verbal, and interpersonal communication skills
Strong analytical and problem-solving skills
Ability to handle multiple tasks simultaneously
Excellent organization skills

Responsibilities

Provide timely resolution to constituent donation inquiries, and chapter requests, that are received through the service desk, contact center, or telephone.
Collaborate with others within the organization to research constituent inquiries.
Use information received from internal and external stakeholders, along with knowledge of business practices, in order to determine the proper course of action to resolve requests.
Enter transactional data into donor databases by manual and automated processes in order to resolve inquiries.
Communicate with outside vendors, including contact center and gift processing vendors, to ensure proper adherence to developed business rules.
Assist in the development and documentation of operational processes.