Specialist, Document (Hybrid)

The Wright Center Medical Group•Carbondale, PA

2d•Hybrid

About The Position

This position provides timely review and facilitation of provider requests for processing and scheduling of patient orders, testing and referrals to ensure patient safety and quality. This position provides quality customer service to patients via alternate communication methods (telephone, mail, patient portal, etc.). Work is typically performed in an office environment, but this position has the option to work from home with participation in customer/community services activities as needed. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements for this job description are not intended to be all inclusive. They represent typical elements considered necessary to successfully perform the job. This is a hybrid position and will require weekly in-office days at our Carbondale Practice.

Requirements

Meet The Wright Center for Community Health and its affiliated entity The Wright Center for Graduate Medical Education EOS© People Analyzer Tool
Buy in and experience working in the EOS® model (strongly preferred)
Mission-oriented; represents the enterprise in a professional manner while demonstrating organizational pride
Minimum of a high school diploma or equivalent
Previous experience in healthcare (2-5 years)
Demonstrated appropriate knowledge of/for identifying medical documents (labs, tests, x rays, etc.)
Experience in a physician office practice setting preferred
Medent experience a plus

Nice To Haves

Buy in and experience working in the EOS® model
Medent experience

Responsibilities

Review and facilitate provider requests for processing and scheduling of patient orders, testing and referrals
Follow-up and resolve outstanding tests, orders and referrals to assure timely and accurate scheduling, processing and availability of results for providers
Communicate clearly and professionally with patients, staff, and outside facilities
Be well organized in approach to management of outstanding tasks
Complete all work functions timely and efficiently
Be attentive to urgent patient needs and follows up with patients and facilities to assure continuity of timely patient care
Identify and report any unmet urgent patient need
Follow-up with providers and or practice manager on outstanding documents preventing processing of tests/orders/referrals
Accurately and timely respond to needs of patients and providers
Accurately and timely process requests
Accurately and timely link documents to patient chart for provider information
HIPAA policies regarding privacy and security of patient health information will be exercised by this position at all times
Perform other duties as assigned