Specialist - Data Terminal Ops

Energy Transfer • Aston Township, PA

8d • Onsite

About The Position

The successful candidate will be responsible for supporting and maintaining the company's Toptech Terminal Automation System (TAS) by managing system data, providing frontline technical support, and ensuring accurate entry of customer, supplier, driver, and product information. The role serves as the primary (Tier 1) point of contact for TAS-related issues, working closely with Terminal Operations and Tier 2 support personnel to troubleshoot problems, maintain system integrity, and support daily terminal operations. Rotating coverage during off-hours will also be expected.

Requirements

• Bachelor’s degree in I.T. or Business, or equivalent work experience.
• 2 - 5 years of relevant work experience
• Must be familiar with interfacing systems and organizations
• Must have strong communications skills (verbal and written)
• Must be effective in communicating, coordinating, and implementing changes.
• Strong Customer Service skills.
• Strong business computer skills and the ability to learn numerous software packages.
• Must be willing to be on call 24x7 and provide after-hours support during rotating on-call coverage.
• Must be proficient in Microsoft Office Applications.
• Must have strong organizational and interpersonal communication skills.
• Must be customer focused.
• Must have demonstrated time and project management skills.
• Must have the ability to re-prioritize workload when necessary.
• Understanding and knowledge of computers and standard operating systems.

Nice To Haves

• Knowledge of SQL a plus.
• Experience with Toptech TopHAT7/TMS7 systems preferred.
• Experience with EDI Authorization services (DTN TABS/Toptech TDS) preferred.
• Experience with SQL preferred.

Responsibilities

• Setup and maintain new data such as suppliers, customers, accounts, EDIs, and product records in the Tophat/Toptech terminal automation system (TAS).
• Provide frontline (Tier 1) support and troubleshooting to terminals and customers regarding any Toptech issues that may arise.
• Provide data and assistance to second line (Tier 2) support to resolve any Toptech issues that may arise.
• Assist in maintaining the communal department e-mailbox.
• Work with Terminal Operations to provide information related to accounts, drivers, and carriers for incident investigations as needed.
• Create and maintain customer account files and contracts.
• Conduct testing on new TAS versions that are deployed by second line support.
• Assist in special projects as necessary. Create Power Point presentations and various spreadsheets.
• Backfill for other Data Operations personnel during vacations and/or illness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level