Specialist - Damage Management
About The Position
Holman is a global automotive leader that serves both commercial and consumer clients. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany. Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.
Requirements
- 3 + years’ experience in the fleet management or insurance industry
- Direct customer service experience.
- Fast-paced centralized contact Centre environment.
- Sitting in front of a computer monitor for extended periods of time.
Nice To Haves
- University Degree or post-secondary education in an insurance related program will be considered an asset
- Obtained or an active involvement in the completion of the CIP designation
- Bilingual (English/French) (Asset)
Responsibilities
- Daily claims intake on dedicated Accident Management Queue
- Gather information by telephone or electronically and review incoming claims to facilitate and dispatch as needed.
- Provide guidance to drivers and clients throughout the claims life cycle
- Provides accurate documentation on all claims and repair events .
- Proactively monitor repair/claim progress and expedites as appropriate.
- Reviews and issues purchase orders & payments to national account providers and independent repair facilities
- Liaison with Insurers to report new claims, confirm coverages, submit documentation
- Proactively monitor subrogation and recovery progress and expedites as appropriate.
- Adhere to client policy and parameters by communicating effectively with all parties involved.
Benefits
- competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location
- rewarding careers and better lives for employees and their families
- opportunity to be better
- improved diversity, equity, and inclusion
- trusted and supported environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
