Specialist, Cybersecurity Project

McAllen Independent School District•McAllen, TX

About The Position

The Cybersecurity Project Specialist provides technology solutions and support for district security operations, including the district’s Police Department, to help teachers, school leaders, and departmental staff focus on instruction and related work. The role supports technology operations through user support, research and innovation, hardware and software implementation, integration, troubleshooting, and trusted learning environment management. The specialist leads assigned technology security projects, coordinates resources and vendors, creates project communications and training, and develops documentation and procedures to support repeatable results. The role also maintains technology inventory, resolves hardware, software, networking, and wireless issues, and develops project plans that strengthen technology effectiveness, data risk management, data privacy education, and trusted learning environments. The position works 226 days.

Requirements

High school diploma required.
Bachelor’s degree from an accredited university or college, or eight years of experience in a technology-related field in lieu of the degree, required.
One year of technology experience with a bachelor’s degree, or eight years of experience in a technology-related field in lieu of the degree, required.
Ability to communicate effectively verbally and in writing.
Ability to independently assess problems, research solutions, create and deploy plans, evaluate results, and adjust as needed.
Knowledge of technology devices and software applications, preferably in a K-12 environment.
Aptitude for troubleshooting and repairing technology hardware and software.
Ability to work irregular hours during the week and on weekends to execute projects and/or support users.
Strong organizational, communication, and interpersonal skills.
Knowledge of the Criminal Justice Information System (CJIS) Security Policy.
Experience with endpoint management systems and endpoint support software.
Experience with basic network troubleshooting and wireless setup.

Nice To Haves

Technology certifications preferred.
Knowledge of technology devices and software applications in a K-12 environment.
Experience with Windows desktop operating systems, all versions.
Experience with Mac OSX, all versions.
Experience with network printers of all makes and models.
Experience with scanners of all makes and models.
Experience with mobile devices and their operating systems.

Responsibilities

Lead all aspects of assigned technology security projects and define high-quality results for each project.
Provide technology support for district security operations and Police Department solutions.
Coordinate the allocation of technology staff and/or interns to support assigned projects.
Develop effective communication plans for projects using available communication mediums.
Provide customer service to district users on technology solutions, use, and issue resolution.
Develop and implement user training plans during and after solution deployment.
Coordinate with technology services vendors to deliver project results.
Develop process and procedure documentation for assigned projects.
Provide updated training for assigned hardware, software, applications, and support solutions.
Troubleshoot hardware, software, networking, and wireless issues.
Develop and implement project plans to improve technology effectiveness, data risk management, data privacy education, and trusted learning environment management.
Understand district security-related technology, including computers, tablets, mobile devices, intercoms, marquees, scoreboards, sound systems, monitors, printers, scanners, casting devices, projectors, interactive boards, and document cameras.
Resolve user issues quickly, identify underlying problems, and develop lasting solutions to prevent recurrence.
Prepare and continuously update technology equipment inventory and process disposals appropriately.
Work with vendors to facilitate installation or updates of technology devices and specialized software.
Contribute to a cooperative, collaborative, high-performing, solutions-oriented department.
Follow McAllen ISD customer service standards.
Perform other duties assigned by the immediate supervisor (primary evaluator).