Specialist, Customer Service
About The Position
The Customer Service Specialist is responsible for delivering exceptional customer support by responding to inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset. A detailed Job Description will be available when you begin employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Begin building your career and apply now for these great benefits!
Requirements
- High school diploma or equivalent required
- Previous customer service experience, ideally in the oil and gas, energy, or industrial sectors
- Strong knowledge of industry terminology, operational processes, and safety expectations
- Excellent verbal and written communication skills
- Proficiency with CRM tools, order management systems, and standard office software
- Strong problem-solving skills with the ability to remain calm in fast-paced or urgent situations
- Demonstrated ability to multitask, prioritize, and collaborate across departments
- Commitment to safety, regulatory compliance, and professional conduct
Nice To Haves
- associate or bachelor’s degree preferred
Responsibilities
- Respond to customer inquiries related to products, service schedules, pricing, logistics, and account status
- Coordinate order processing, delivery schedules, and service dispatch in collaboration with operations, sales, and field teams
- Troubleshoot and resolve customer issues, ensuring compliance with safety and regulatory requirements
- Maintain accurate records in company systems, including order details, service documentation, and communication logs
- Monitor inventory levels, transportation updates, and supply chain activities to support timely deliveries
- Provide customers with product specifications, safety information, and general guidance
- Escalate urgent or complex concerns to supervisors or technical specialists as needed
- Support emergency response procedures during critical situations (e.g., supply interruptions, equipment failures)
- Identify recurring customer concerns and communicate opportunities for process improvement
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- 401k
- 401k match
- Paid time off in your first year
- Paid Gym Memberships
- Everyday Pay if needed
- Flexible Schedules
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
