Specialist, Customer Service

FCT•Oakville, ON

41d•Hybrid

About The Position

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day. As a Customer Service Specialist you will be responsible for receiving and processing orders for title insurance by phone, fax and internet. You will manage customer inquiries and provide outstanding customer service. Working with multiple internal departments you will ensure ever customer receives the highest level of service. In your role you will become an expert on title insurance and the various FCT products and provide information and advice to our valued customers.

Requirements

Minimum 2-3 years of customer service experience in a call center environment
Real Estate law firm experience with a Legal Assistant/Law Clerk diploma and/or Real Estate Mortgage Industry Experience
Exceptional phone manner with strong communications and interpersonal skills
Proven ability to problem solve and prioritize issues
Detail oriented and proven ability to multi-task in a fast-paced environment
Ability to exercise good judgment in protecting confidential information
Intermediate computer skills in MS Office products (Word, Excel and PowerPoint);
Candidates must be flexible to work within these shifts. The Great Place to Work® Institute has named FCT one of Canada’s Top 50 Best Workplaces and one of the Best Workplaces in Canada for Women. We’re also one of Achievers 50 Most Engaged Workplaces™ in North America. By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed. Thank you for considering FCT. We look forward to meeting you.

Responsibilities

Ensure optimum servicing to our client base by handling inbound and outbound calls for service in a friendly and professional manner
Receive and process orders for Title Insurance by phone, fax and internet
Address and advise lawyers on any issues related to their specific files
Educate customers on Title Insurance and the various products FCT offers
Maintain high level of professionalism with clients
Maintain up to date knowledge of processes and policies for multiple clients in order to provide accurate and complete information, team support and first call resolution

Benefits

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.
Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
Group retirement savings plan with company match
Paid holidays and generous paid time off
Hybrid work arrangements
Paid volunteer opportunities and charitable donation matching
Employee recognition programs that include referral incentives
Potential for performance-based incentives
The opportunity to participate in our stock purchase plan
And more!
As per terms of the employment agreement
The Great Place to Work® Institute has named FCT one of Canada’s Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We’re also one of Achievers 50 Most Engaged Workplaces™ in North America. By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed. Thank you for considering FCT. We look forward to meeting you.
In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process. To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation. FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.
We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us!