Specialist, Customer Service

FCT • Oakville, ON

2d • CA$44,970 - CA$54,030 • Hybrid

About The Position

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day. As a Customer Service Specialist you will be responsible for receiving and processing orders for title insurance by phone, fax and internet. You will manage customer inquiries and provide outstanding customer service. Working with multiple internal departments you will ensure ever customer receives the highest level of service. In your role you will become an expert on title insurance and the various FCT products and provide information and advice to our valued customers.

Requirements

• Minimum 2-3 years of customer service experience in a call center environment
• Real Estate law firm experience with a Legal Assistant/Law Clerk diploma and/or Real Estate Mortgage Industry Experience
• Exceptional phone manner with strong communications and interpersonal skills
• Proven ability to problem solve and prioritize issues
• Detail oriented and proven ability to multi-task in a fast-paced environment
• Ability to exercise good judgment in protecting confidential information
• Intermediate computer skills in MS Office products (Word, Excel and PowerPoint)

Responsibilities

• Ensure optimum servicing to our client base by handling inbound and outbound calls for service in a friendly and professional manner
• Receive and process orders for Title Insurance by phone, fax and internet
• Address and advise lawyers on any issues related to their specific files
• Educate customers on Title Insurance and the various products FCT offers
• Maintain high level of professionalism with clients
• Maintain up to date knowledge of processes and policies for multiple clients in order to provide accurate and complete information, team support and first call resolution

Benefits

• Employee and Family Assistance Program (EFAP)
• Wellness Essentials
• Group retirement savings plan with company match
• Paid holidays
• Generous paid time off
• Hybrid work arrangements
• Paid volunteer opportunities
• Charitable donation matching
• Employee recognition programs that include referral incentives
• Potential for performance-based incentives
• The opportunity to participate in our stock purchase plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree