Specialist, Customer Service

Evonik•Piscataway, NJ

10d•Hybrid

About The Position

The Customer Service Representative for Active Oxygens at Evonik in Piscataway, NJ, is responsible for managing customer orders, resolving inquiries and complaints, and ensuring timely delivery of products. This role requires strong SAP experience, effective communication, and the ability to work both independently and collaboratively in a hybrid environment, including after-hours coverage for emergency order service. The is a hybrid role with 2 in-office days a week (non-negotiable)

Requirements

Bachelor’s degree preferred; minimum 3 years of comparable business experience and 3–5 years in a Customer Service role.
Strong SAP experience required.
Self-starter with positive attitude, able to multi-task effectively in a team and independently.
Excellent communication, interpersonal, organizational, and decision-making skills.
Strong math skills and demonstrated PC skills, including CRM, intermediate Excel, PowerPoint, and Word.
Ability to work effectively both independently and in a team environment.
Hybrid work schedule with 2 in-office days per week; must be within commuting distance of Piscataway, NJ.

Nice To Haves

Spanish and French language skills are a plus.

Responsibilities

Process and manage domestic and export orders accurately from entry to fulfillment in SAP.
Resolve customer remittance differences, complaints, and non-conformance reports (NCRs).
Monitor order shipment dates, production schedules, and delivery timelines to meet customer requirements.
Create and maintain customer Account Master Data in SAP.
Interface with Sales, Marketing, Technical, and Operations teams to ensure timely shipment to new equipment installations.
Follow up with customers to confirm requirements are met and obtain repeat orders.
Assist internal and external customers with inquiries related to orders, invoicing, and SDS documentation.
Coordinate with Operations to prioritize deliveries and resolve product/equipment shortages.
Monitor customer collections with AR representatives and Sales, ensuring timely payments and resolution of short pays.
Collaborate closely with Accounts Receivable (AR) representative and the Sales team to oversee customer accounts.
Ensure timely follow-up on outstanding invoices and payments to maintain healthy cash flow and minimize overdue balances.
Participate in after-hours coverage (weekends/holidays) to support 24/7 emergency order service of our VMI (Vendor Management Inventory) customers.