Spec., Customer Sales I

Cardinal Group Companies • Denver, CO

7h • $17 - $18 • Remote

About The Position

As a Customer Sales Specialist (CSS-1), you will join Cardinal’s internal
Centralized Services team to provide advanced leasing support to our student,
conventional, and affordable communities. Your primary responsibilities will
include responding to or sending inbound/ outbound phone, email, and SMS
inquiries from prospective residents and guiding applicants and guarantors to a
completed application and lease.

This role will be a part of Cardinal Group’s new centralized services team and
can be performed remotely or at our HQ office in Denver, CO. Although your role
is remote and reports to the Manager, Centralized Services, you will work
closely with the onsite leasing team members at contracted communities to
provide consistent, expectation-exceeding customer service to our prospective
future residents.

Requirements

• High School Diploma or equivalent required.
• Demonstrated ability to master evolving technological resources, including AI tools.
• Elite communication and interpersonal skills.
• Service-focused while creating memorable experiences internally and externally.
• Focus on delivering a warm, friendly, and helpful experience for all prospective members.
• Available to work evenings and weekends.
• Ability to embody the Cardinal Culture and Cardinal Core Values every day.

Nice To Haves

• 1-2 years of customer service and sales experience.
• 1-2 years of property management experience preferred.
• Knowledge of Yardi / Rent Cafe/ Entrata / Knock/ Realpage is preferred.
• Moderate/High-level understanding of Microsoft and Google Office Suite.

Responsibilities

• Operates in Cardinal Group’s contact center platform and industry-leading property management systems to assist prospective new residents with their apartment search across our portfolio of student, conventional, and affordable communities.
• Effectively communicate community features and benefits to potential customers.
• Qualify leads and identify customer needs to tailor sales presentations.
• Handle customer inquiries and resolve issues professionally and efficiently.
• Meet and exceed daily, weekly, and monthly sales targets.
• Accurately record customer information and sales data in our CRM system.
• Collaborate with onsite teams and the Portfolio Sales and Marketing Manager, ensuring communities achieve their leasing objectives efficiently and accurately.
• Partner with onsite team members to learn each assigned community's selling points, common objections, and brand identity, utilizing this knowledge to become a subject matter expert.
• Adopt and utilize Artificial Intelligence (AI) tools to consistently provide outstanding customer service at scale.
• Manage inbound phone, text, and email communication with a focus on driving urgency and building the value of assets to customers, increasing the likelihood of a scheduled tour and lease conversion.
• Deploy strategic outbound communication efforts that focus on driving urgency and building the value of assets to customers, increasing the likelihood of a scheduled tour and lease conversion.
• Discover opportunities to cross-sell other Cardinal communities in markets with multiple communities to ensure the prospect has the most options available for their search.
• Produce and administer accurate reports on leasing performance at assigned communities, highlighting the impact of specialists and AI tools.
• Consistently meet expected Key Performance Indicator (KPI) targets set by a Customer Sales Manager and other stakeholders.
• Identify strategic opportunities for department growth and innovation to lessen the burden on onsite teams and increase the value of assigned assets.
• Research and prepare reports, memos, letters, and other documents using word processing, spreadsheet, database, or presentation software, as directed by the department manager. Use these items to host bi-weekly status performance calls for assigned teams and communities.
• Adhere to legal and audit requirements for federal, state, and local fair housing regulations regarding the prospect and application process.
• Display Cardinal Group’s dedication to professionalism and service while building genuine connections in interactions with future residents.
• Completes CardinalU and other internal skill-building training as required, including completion and continuous execution of the Cardinal Way of Leasing.

Benefits

• Eligible to participate in the company benefits plan. We offer health, vision, dental, and pet insurance.
• We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED