Specialist Customer Planning
About The Position
The Specialist Customer Support (SCS) – Military Channel is an entry-to-early career role designed to develop future Customer Sales Representatives (CSR/CDM) for Tyson’s Military business. This position provides critical support to Tyson’s military customer base, including DeCA, AAFES, and Hawaii retail, while building foundational skills in pricing, promotions, customer management, and order-to-cash execution. The role serves as a key partner to Sales, Finance, and Supply Chain teams, providing hands-on experience in customer operations and exposure to the full business cycle. High-performing individuals in this role will develop the capabilities required to advance into frontline sales and customer leadership positions within the Military channel.
Requirements
- Bachelor's Degree is preferred. Requires education beyond high school including special training, vocational school and or college courses.
- 3 plus years work experience.
- Experience in customer support, sales support, operations, finance, or supply chain preferred
- Standard computer skills Microsoft Applications, Excel Power Point, Microsoft Outlook.
- Excellent verbal and written communication skills.
- 3-6 domestic trips per year
Nice To Haves
- Strong attention to detail with ability to manage multiple priorities
- Analytical mindset with ability to interpret data and identify issues
- Strong communication skills and willingness to engage with cross-functional teams
- Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Teams)
- Curiosity, learning agility, and a proactive approach to problem-solving
- Internship or early career exposure to CPG, retail, or customer-facing roles is a plus
Responsibilities
- Support Customer Development Managers (CDMs) in execution across DeCA, AAFES, and Hawaii retail
- Assist in preparing customer-facing materials including pricing updates, promotional plans, and performance scorecards
- Build foundational understanding of customer strategies, category dynamics, and military channel requirements
- Participate in internal and customer meetings to gain exposure to sales planning and execution
- Maintain pricing, promotions, and deductions in system(s), including DeCA scan-downs and distributor programs
- Support invoice accuracy and payment processes across customers and distributors
- Assist with trade planning and forecasting coordination to ensure alignment with financial execution
- Investigate basic customer deductions and discrepancies, escalating as needed
- Learn root cause identification and resolution processes for payment issues
- Support tracking of open liabilities and assist in maintaining compliance with Tyson policies
- Develop working knowledge of ERP systems (SAP preferred) and customer systems
- Maintain accurate data across pricing, promotions, and customer records
- Identify opportunities for process improvement and efficiency gains
- Partner with Sales, Finance, Supply Chain, and Customer teams to understand business processes
- Support ad hoc analysis and reporting (team scorecards, pricing reviews, promotional tracking)
- Demonstrate progression in customer communication and confidence, analytical thinking and problem-solving, and ownership of tasks and accountability for results
- Gain exposure to customer strategy development, pricing and trade decision-making, and category performance and volume drivers
- Prepare for advancement into Customer Sales Representative (CSR/CDM) roles within the Military channel
Benefits
- paid time off
- 401(k) plans
- affordable health, life, dental, vision and prescription drug benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
