Specialist, Customer Experience II (Part-Time)
Waste Resource Management•Houston, TX
•Hybrid
About The Position
The Customer Experience Specialist II expands upon the core responsibilities of Level I by serving as a hybrid office and field representative. This role is authorized to act as a Customer Service Representative in the field, resolving customer issues on site, performing job walks, and measuring grease traps to ensure service accuracy and customer satisfaction.
Requirements
- High school diploma or equivalent required
- 2+ years of customer service, billing, dispatch, or operations related experience preferred
- Valid driver’s license and ability to travel to customer sites
- Strong problem solving and interpersonal skills
- Ability to work independently in both office and field environments
- Sage 100 and MAS 90 experience a plus.
- Knowledge of Accounts Receivable and general accounting procedures.
- Efficient with Microsoft Office.
- Able to handle large amounts of paperwork.
- Excellent interpersonal skills.
- Proficiency in troubleshooting and problem solving.
- Ability to work independently and in a team environment.
- Strong organizational skills and effectively prioritize multiple tasks.
Nice To Haves
- Sage 100 and MAS 90 experience a plus.
Responsibilities
- Responds to customer inquiries and maintains positive customer relationships
- Answers incoming phone calls and supports creation of new sales orders
- Reviews invoices for accuracy prior to submission
- Operates electronic billing systems and customer databases
- Provides invoices to customers through the online portal
- Generates monthly purchase orders for brokered accounts
- Coordinates with dispatch to schedule services for brokered accounts
- Communicates with internal teams to support billing accuracy and service delivery
- Sorts and files correspondence related to end of month billing
- Assists with marketing projects and customer outreach programs
- Acts as a Customer Service Representative in the field to resolve customer issues and answer questions
- Conducts job walks and measures grease traps to support accurate service delivery
- Provides on site customer education regarding services and processes
- Identifies service or billing discrepancies during site visits and coordinates resolution with internal teams
- Communicates field findings to dispatch, operations, billing, and sales teams
- Represents the company professionally at customer locations
- Supports customer onboarding and service changes through field engagement
- Performs special projects and other duties as assigned
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
