Specialist, Content Distribution Scheduling (Temporary)

A+E Global Media•Stamford, CT

1d•Remote

About The Position

The Specialist, Content Distribution Scheduling (Temporary) is a key player in the Global Partner Services team, reporting to the Manager, Content Distribution Scheduling. This role serves as the main point of contact and customer service representative for assigned international or domestic partners, including International Program Sales and Channel Partners, Video-on-Demand, TV Everywhere, Download-To-Own, SVOD, OTT, AVOD, Direct-to-Consumer SVOD, and A+E's own Brand Sites. The individual acts as a broker and negotiator between multiple internal and external stakeholders such as programming, sales, legal, clients, vendors, and internal fulfillment teams. This role is expected to lead the coordination and fulfillment of content to worldwide partners and platforms, maintaining "best-in-class" standards for distribution operations.

Requirements

BA or BS in Media, Communications or related field is preferred
3-4 years of experience in client services or account management, production services, media supply chain and/or digital distribution.
Knowledge of global broadcast standards, digital media platforms, or encoding and post production processes highly preferred.
Excellent written and verbal communication skills.
Working knowledge of Microsoft Office Suite.
Experience with AirTable and SharePoint a plus.
Critical thinker and a proactive problem-solver.
Knowledge of file formats and global media standards.
Experience in client-facing roles with a high level of diplomacy and excellent customer service skills.
Ability to interact effectively and collaboratively across all levels of the organization.
Strong time management skills and the ability to balance multiple projects and priorities.
Amazing attention to detail.
Flexibility and ability to pivot quickly to meet changing demands and business needs.
Robust home network/internet service capable of supporting the position’s areas of responsibility (for remote work).

Nice To Haves

Experience with AirTable and SharePoint

Responsibilities

Manage the flow of information and materials for all matters related to deal fulfillment and distribution, including onboarding, delivery requirements, content availability dates, and partner rejection management post-delivery.
Leverage A+E’s enterprise systems to update fulfillment records with revisions associated with date changes, metadata updates, and video updates.
Manage all aspects of internal and external partner communication, responding to ad hoc requests and ensuring that questions and concerns are resolved quickly and efficiently.
Build relationships with assigned clients and maintain updated information on client contacts and technical requirements.
Provide input to Sales and Legal during the deal negotiation process, offering guidance on technical requirements, material costs, program availability, and delivery timelines.
Manage requests for all promotional stunts from Marketing, Ad Sales, and Distribution teams.
Create and manage project trackers using AirTable & Excel.
Maintain oversight of priority program requests for international channel partners and sales deals.
Work with internal teams to keep new program assets moving quickly through the internal pipeline.
Coordinate with various teams on services including metadata management and curation, encoding and media preparation, quality control, content packaging, and high-speed delivery of A+E Networks’ programming across global platforms.
Generate fulfillment orders for international channel partners and sales deals.
Coordinate with internal fulfillment teams and external vendors to ensure priority orders are fully processed and delivered by their due dates.
Ensure rejections are resolved within 72 hours.