Specialist - Commercial Loan Operations

TDECU•Post Oak Bend City, TX

8d•Hybrid

About The Position

The Commercial Loan Operations Specialist is responsible for overseeing a diverse array of operational responsibilities to ensure the timely and compliant servicing of commercial loans. This position is integral to maintaining high standards of service delivery, encompassing tasks such as quality control, meticulous management of insurance and property taxes, member assistance, comprehensive reporting, transaction processing, and clerical support.

Requirements

Associate’s degree in business or finance related field or an equivalent mix of education and experience required.
Three or more years of commercial mortgage, banking, title company or job-related work experience preferred, including familiarity with member service and analyzing business needs.
Experience with loan documentation review, compliance management, escrow administration, and insurance tracking.
Knowledge of core banking systems and their functionalities related to loan operations.
Ability to work both remotely and collaboratively and maintain efficiency in either environment.
Strong working knowledge of relevant software including Microsoft Office, Word and Excel.
Strong interpersonal communication skills and ability to establish and maintain professional communication within the team.

Nice To Haves

Fluency in English and Spanish a plus.

Responsibilities

Maintains current knowledge of policies, procedures, and regulations; stays updated on TDECU documentation and product requirements.
Performs quality control review of closed and booked commercial loans to ensure accurate translation into the Core system based on loan documentation and approval.
Identifies exceptions in commercial loan approval and closing processes, determines root causes, recommends corrective actions to resolve deficiencies, and implements operational improvements to reduce exceptions.
Prepares and presents detailed exception reports to management, highlighting errors and deficiencies, and collaborates on implementing corrective measures.
Ensures compliance for property tax and insurance tracking programs by initiating communication with borrowers regarding non-compliance, implementing adjustments for property tax escrow and insurance escrow, and executing the establishment, reconciliation, refund processing, and disbursement of escrow accounts.
Prepares and reviews weekly delinquency and loans maturing reports, communicating with loan officers, and portfolio managers concerning findings.
Performs administrative tasks such as core system account updates, release of liens, UCC renewals and terminations, and escrow processing.
Processes member transactions and service requests such as payments, payment corrections, address changes, statements, and general research.
Performs audits of the commercial real estate loans eligible for pledge to the Federal Home Loan Bank (FHLB).
Manages documentation stacking and file requirements set by the FHLB.
Responsible for meeting minutes for various department meetings.