Loan Operations Specialist

Greater Iowa Credit Union•Ames, IA

12h•Onsite

About The Position

Greater Iowa Credit Union is looking for someone to perform a variety of maintenance and servicing functions for consumer loan and account files. This includes data validations and updates, garnishments and levies, recoveries payment processing, ancillary lending product claims and Privileged Courtesy Pay program. Assist Senior Title Specialist with tracking of incoming files. Loan Operations Specialist will follow all processes and procedures in accordance with state and federal regulations. Hours of Operation- Monday- Friday 8am-5pm Location- Operations Center 1509 Baltimore Drive. Ames, IA 50010

Requirements

One year to three years of similar or related experience.
A high school education or GED.
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.
Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Ability to recognize and identify deficient consumer lending and courtesy pay trends.
Exhibit strong written and verbal communication skills.
Ability to present information with diplomacy and tact.
Working knowledge of Microsoft Office software applications.
Ability to work effectively with outside vendors, members and internal staff.
Ability to operate standard office equipment.
Keyboarding skills.

Responsibilities

Monitor Privileged Courtesy Pay program, including notifying members as needed.
Close negative accounts in accordance with regulatory requirements.
Notify and monitor accounts for closure in conjunction with losses incurred or fraudulent activity.
Enter relevant account data to Chex Systems.
Managing systems data and making necessary calls to members for Collateral Protection Insurance, Debt Protection, GAP, Lender's Protection and related programs.
Process claims and reviews necessary reports for accuracy.
Oversees loan promo workflow, to ensure member criteria is met.
Assist with compiling and updating various information and documents for legal requests and collateral liquidation.
Follow- up with dealership on product cancelations for repo collateral.
Improve member service communication with cure notices, collection letters, returned checks, and skips/subs.
Process share draft exceptions daily and check for accuracy and verify if check should be returned.
Manually process exceptions for share drafts.
Process the recoveries and payments received from consumer credit counseling, collection agencies, and restitution.
Monitor in-house collection arrangements for timely repayment and re-assignment to partner collection agencies in accordance with procedures.
Responsible for collection agency communications and file maintenance.
Oversee OrbiPay rejections and reversal.
Maintain tracking of all incoming titles, send follow up letters, and make phone calls when title is overdue from borrower, dealer, or county treasurer's office.
Ensures garnishments and/or levy payments are accurate and in compliance with withholding orders and laws.
Researches and responds to inquiries from members, courts, state and federal agencies and others as needed.
Delivers clear and concise communication to internal teams.
Perform other duties as assigned.