Specialist, Collections & Cash Applications

The Guitar Center Company•Westlake Village, CA

8d•$23 - $24

About The Position

The primary purpose of this role is to manage the collection of outstanding customer balances and apply cash or electronic customer payments to the related accounts receivable invoices. The position ensures accurate, timely resolution of payment issues and outstanding accounts while supporting customer account management.

Requirements

High School Diploma or GED
2 years of relevant work experience (in addition to degree or years of previous experience)
Novice understanding of basic accounting principles
Novice understanding of online retail transactions
Novice knowledge and familiarity with MS Word, Excel, and Outlook

Responsibilities

Collect outstanding balances from customers using monthly aging reports.
Evaluate the creditworthiness of new customers using credit bureau software and make decisions on new order requests.
Process and refer delinquent accounts to third-party collection agencies.
Post customer payments to outstanding accounts, balance and verify correct payment applications, and research and resolve unidentified payments.
Research and apply incoming wire transfers to appropriate accounts.
Work with sales staff at Contact Centers and Retail Stores to resolve customer account issues.
Research billing and payment application issues related to customer accounts.
Use multiple Excel spreadsheets to maintain accurate records and log progress for self, manager, and peer reviews.
Open and distribute Accounts Receivable mail; prepare outgoing invoices and statements.
Maintain records, paperwork, and filing systems.
Additional duties as assigned.