Specialist Client Technical Administration

AT&T•Mesa, AZ

7d•Onsite

About The Position

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. AT&T will not hire any applicants for this position who require employer sponsorship now or in the future. Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it. As a Specialist Client Technical Administration, you will be responsible for ensuring seamless client technology operations by managing day-to-day operations, incident management, technical support, administration, maintenance, implementation, and configuration for various technology solutions and services across company premises including desktop, print, telephony/voice, wired/wireless/data/security network, point of sale, specialty computing devices and related hardware and software on company premises and in executive homes. A professional with solid knowledge of fundamental concepts and organizational practices, working on smaller projects. Exercises judgment in the absence of prescribed guidelines or policies determine appropriate action. Works under minimal supervision with independent judgement. Actions impact efficiency and costs. Interacts primarily within the department, across various teams. Research and resolves Tier 1 issues.

Requirements

1+ years’ related experience
Certification is required in some areas.

Nice To Haves

Bachelor’s degree (BS/BA) in Computer Science preferred

Responsibilities

Oversee the daily functioning and performance of technology systems across a geographically dispersed environment, including Retail Stores, Executives, and Mobile/Handheld work environments.
Manage the setup, configuration, and deployment of new technology solutions, designing, configuring, and testing updates and modifications to desktop, network, telephony, voice, video, applications, and operating systems.
Rapidly respond to and resolve technical problems, providing tier 2 and tier 3 support.
Provide 24x7 direct technical support for all technology and infrastructure, consulting with clients and support groups.
Act as a single point of contact for clients to understand their technology needs, support AT&T sponsored events, and collaborate with third-party vendors for comprehensive support and solutions.
Ensuring seamless client technology operations by managing day-to-day operations, incident management, technical support, administration, maintenance, implementation, and configuration for various technology solutions and services across company premises including desktop, print, telephony/voice, wired/wireless/data/security network, point of sale, specialty computing devices and related hardware and software on company premises and in executive homes.
Research and resolves Tier 1 issues.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone