Specialist, Client Operations II

BNY Mellon•Lake Mary, FL

1d•Onsite

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Specialist, Client Operations II. This role is located in Lake Mary, FL. In this role, you’ll make an impact in the following ways: Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed Applies intermediate problem-solving skills, experience and judgement to analyze information Use communication skills to deliver high quality service to a specialized client base Provides clients with information related to BNY products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed Monitors client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed May have people management responsibilities in some geographies

Requirements

Bachelor’s degree or the equivalent combination of education and experience is required
3-5 years of total work experience preferred
Experience in an operational area and/or client services preferred

Responsibilities

Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed
Applies intermediate problem-solving skills, experience and judgement to analyze information
Use communication skills to deliver high quality service to a specialized client base
Provides clients with information related to BNY products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed
Monitors client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed
May have people management responsibilities in some geographies