Specialist, Client Coverage II

BNY Mellon • Lake Mary, FL

2d • Onsite

About The Position

We’re seeking a future team member for the role of Senior Specialist, Client Operations to join our team. This role is located is Lake Mary, Florida. In this role, you’ll make an impact in the following ways: Works with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon. Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed. Applies intermediate problem solving skills, experience and judgement to analyze information. Uses communication skills to deliver high quality service to a specialized client base. Provides clients information related to BNY Mellon products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed. Leverages a good understanding of broader BNY Mellon services and offerings.

Requirements

• Bachelors degree or the equivalent combination of education and experience is required.

Nice To Haves

• 3-5 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.

Responsibilities

• Works with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
• Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
• Applies intermediate problem solving skills, experience and judgement to analyze information.
• Uses communication skills to deliver high quality service to a specialized client base.
• Provides clients information related to BNY Mellon products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed.
• Leverages a good understanding of broader BNY Mellon services and offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level