Specialist, Cashiers & Student Accounting

Columbus State Community College•Columbus, OH

6d•Hybrid

About The Position

The Fiscal Specialist, Cashiers & Student Accounting provides customer service and financial information to students and third-party companies and organizations that pay students’ tuition and fees and assists customers with questions regarding students’ accounts through direct contact by phone, in-person, and email. This role assists with balance inquiries, processes payments for tuition and fees, and reconciles student financial transactions, statements, records, and reports. This position also assists internal customers with deposits, disburses checks to students and employees, and includes credit card, cash-handling and balancing responsibilities.

Requirements

High School Diploma or GED.
One (1) year of progressively responsible professional experience.
An appropriate combination of education, training, coursework and experience may qualify a candidate.

Responsibilities

Assist students in completing their payment of tuition, books, and other charges.
Respond to questions from students and third-party organizations about account balances, collection processes, and transaction activity on students’ accounts.
Assist students in-person, over the phone, and by email during regular business hours.
Provide the same services in extended times at the start of the academic semesters.
Receive and processes credit cards, checks, and cash for processing and balancing.
Review student concerns with their accounts, investigates, and resolves according to college policy and procedure.
Collaborate with other college departments to ensure students are billed accurately based upon information in the student information system and/or third-party contracts.
Use Excel to provide information to students and others.
Stay current on policies, procedures regulation and other guidance to ensure accuracy of work and compliance with this such as FERPA, PCI, cash handling requirements, and financial aid regulations.
Occasionally may work at our Delaware campus serving students.
Assist with invoicing, collection of tuition and fees, and refunds, both directly for students and for third-party companies and organizations, according to college policy and procedure and terms of related third-party contracts.
Work with Assistant Director and others in the department to create processes necessary for an increasing number of new third-party contracts.
Provide information to companies on their websites, or their Excel spreadsheets to enable payment for students’ tuition, fees, and book and supplies, as needed.
Ensure that information is accurate and timely.
Receive and processe tuition and fee payments.
Analyzes and reconciles student accounts.
Analyze student account information (e.g., billing, payments, and Financial Aid distribution).
Examine records of amounts due.
Document, analyze, verifie, and post transactions to journals, ledgers, and other student records.
Verifie financial aid disbursements, monitors student accounts, and ensure accuracy.
Maintain student records, adding account notations and scanning documents.
Completes and maintains required documentation.
Scan balancing information, student vouchers, and student backup documentation.
Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.