Specialist, Carrier Claims

Belnick, LLC • Canton, GA

1d • Remote

About The Position

The Carrier Claims Specialist is responsible for managing and resolving freight-related issues involving carriers and third-party logistics (3PL) partners after shipments leave distribution centers. This role serves as a key liaison between internal teams, customers/dealers, and external carrier partners to ensure timely and accurate resolution of carrier-related damages, delays, loss claims, and service failures.

Requirements

• Strong verbal and written communication skills
• Ability to follow defined processes and procedures
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks and meet deadlines
• Working knowledge of Microsoft Office Suite (Outlook, Word, Excel, Teams)
• Ability to build effective working relationships internally and externally
• Analytical and problem-solving skills

Nice To Haves

• 1–3 years of customer service, claims, or logistics experience
• Experience working with case management

Responsibilities

• Provide high-quality customer service by resolving standard carrier-related claims (damage, shortage, delays, misroutes)
• Serve as a point of contact for customers/dealers regarding carrier issues, ensuring timely follow-up
• Review claims documentation for completeness and accuracy for submission and resolution
• Maintain assigned case queues and meet established turnaround times and service level expectations
• Communicate proactively and professionally via email and phone systems
• Work within established processes and guidelines to resolve claims efficiently
• Partner with internal teams (warehouse, transportation, customer support) to gather and contribute required information
• Escalate complex or high-impact carrier issues as needed
• Assist in identifying recurring issues and trends

Benefits

• No waiting period for medical, dental, and vision benefits - Available on day one
• Company-paid life insurance and employee assistance program for all employees
• 401K with company match
• Employee discount on Ubique Group products
• Employee-led organization Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways!
• Free office chair for remote employees
• 9 paid holidays plus 1 floating holiday per year
• Up to 13 Accrued PTO days per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed