Specialist - Card Operations 2

TDECU•Houston, TX

11d

About The Position

Essential Duties and Responsibilities: •Ensures credit card applications, limit increases and decreases, name/address changes and anything associated with changes to a member’s credit card is completed accurately and in a timely manner. •Responsible for supporting various card services campaigns to increase use and attract new Membership. •Monitors daily card file transmissions to ensure all processes are functional and potential issues are identified in a timely manner. •Responsible for the daily review and balancing of checks deposited into TDECU ATMs, while working to proactively identify and communicate potential fraud to the Security team. •Performs timely research, balancing and corrections in alignment with the general ledger or operational processes. •Performs various routine clerical duties including copying, balancing accounts, verifying information, preparing routine reports, preparing and mailing correspondence, faxing. •Provide support and administration of the Debit Card Instant Issue application – including (but not limited to); ordering supplies/card stock for Branch’s, administration of users/devices and providing reports as requested/required. •Supports processes related to card reissues, ATM/Debit Card disputes and compromised cards. •Professionally responds to telephone, email and help ticket inquiries from members and employees, ensuring timely resolution to any issues or concerns regarding card products – including Debit, Credit and ATM Cards – as well as ATM services. •Maintains the Credit Union's tradition of excellence by taking ownership of member issues, being accountable, seeking solutions first, and providing accurate processing and dissemination of information. •Contributes to a team environment by showing respect and support for each other, practicing positive and respectful workplace communication techniques, and by adhering to TDECU service standards within all interactions. •Collaborate with the area Knowledge and Process Improvement Analyst and Process Improvement Manager to support any organizational and department projects as needed, including but not limited to; mergers, system testing or changes, new product rollout or updates, and operational process improvements. •Consistently engages in opportunities to expand knowledge and skillset by maintaining a thorough working knowledge of applicable credit and debit card products, procedures and regulations. •Actively engages in opportunities to contribute ideas for new products and services, or improvements to current processes with a focus on creating efficient and cost effective workflows that will provide the best Member experience. •Act as role model by assisting with team questions, being a positive influence and advocating TDECU service standards. •Work effectively with vendors for purchase orders, invoices, and coordination of service requests/needs – with support of Project Analyst as needed. •Monitors expenses and report monthly on any budget variances – with support of Project Analyst as needed. •Responsible for providing analytics and ad hoc reports on operational processes on a regularly scheduled basis or as requested by management or Sr. leadership Founded in 1955, TDECU formed when a group of Dow employees pitched in $5 each to loan a friend $35 to buy a refrigerator. That initial mission of people helping people continues today. Over the last 65 years, we have grown to meet the needs of the communities we serve and share TDECU's passion for service and great value in our products. Our first merger took us west to the Victoria area, where we made many new friends and Members. We have since become an integral part of the community. In the East Market, where we began, we opened our field of membership to serve all Brazoria County residents. Today, TDECU has 39 service locations, including 35 Member Centers. The original $35 loan has turned into over $4 billion in assets today that continue to improve our 348,000 Members' lives by helping them get what they need to achieve their financial needs and dreams. Transparency in Coverage Link This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

Responsibilities

Ensures credit card applications, limit increases and decreases, name/address changes and anything associated with changes to a member’s credit card is completed accurately and in a timely manner.
Responsible for supporting various card services campaigns to increase use and attract new Membership.
Monitors daily card file transmissions to ensure all processes are functional and potential issues are identified in a timely manner.
Responsible for the daily review and balancing of checks deposited into TDECU ATMs, while working to proactively identify and communicate potential fraud to the Security team.
Performs timely research, balancing and corrections in alignment with the general ledger or operational processes.
Performs various routine clerical duties including copying, balancing accounts, verifying information, preparing routine reports, preparing and mailing correspondence, faxing.
Provide support and administration of the Debit Card Instant Issue application – including (but not limited to); ordering supplies/card stock for Branch’s, administration of users/devices and providing reports as requested/required.
Supports processes related to card reissues, ATM/Debit Card disputes and compromised cards.
Professionally responds to telephone, email and help ticket inquiries from members and employees, ensuring timely resolution to any issues or concerns regarding card products – including Debit, Credit and ATM Cards – as well as ATM services.
Maintains the Credit Union's tradition of excellence by taking ownership of member issues, being accountable, seeking solutions first, and providing accurate processing and dissemination of information.
Contributes to a team environment by showing respect and support for each other, practicing positive and respectful workplace communication techniques, and by adhering to TDECU service standards within all interactions.
Collaborate with the area Knowledge and Process Improvement Analyst and Process Improvement Manager to support any organizational and department projects as needed, including but not limited to; mergers, system testing or changes, new product rollout or updates, and operational process improvements.
Consistently engages in opportunities to expand knowledge and skillset by maintaining a thorough working knowledge of applicable credit and debit card products, procedures and regulations.
Actively engages in opportunities to contribute ideas for new products and services, or improvements to current processes with a focus on creating efficient and cost effective workflows that will provide the best Member experience.
Act as role model by assisting with team questions, being a positive influence and advocating TDECU service standards.
Work effectively with vendors for purchase orders, invoices, and coordination of service requests/needs – with support of Project Analyst as needed.
Monitors expenses and report monthly on any budget variances – with support of Project Analyst as needed.
Responsible for providing analytics and ad hoc reports on operational processes on a regularly scheduled basis or as requested by management or Sr. leadership