Specialist, Business Transformation

Universal Orlando•Orlando, FL

About The Position

A Business Transformation Specialist is responsible for assistance in driving strategic initiatives that improve organizational performance, efficiency, and scalability. This role partners with business leaders to identify opportunities for transformation, help design future-state processes, and lead cross-functional efforts to implement change. The specialist combines strategic planning, process optimization, and data-driven decision-making to align operations with business goals. They also play a key role in managing stakeholder engagement and ensuring successful adoption of new ways of working across the organization.

Requirements

Bachelor’s degree from a four-year college or university in MIS, Business or IT is required.
2+ years of experience in application support, IT support, or a related technical role; or combination of education and experience.
Experience troubleshooting software applications, system integrations, or enterprise platforms
Familiarity with ticketing systems (such as ServiceNow, Jira, or similar)
Experience working with logs, error analysis, and basic debugging techniques
Exposure to incident management and root cause analysis processes

Nice To Haves

Strong communication abilities, a desire to build consensus, and comfort relaying technical and security principles and decisions to a wide range of audiences and stakeholders.
Ability to make quality decisions in high-pressure environments, maintaining focus on details, and appropriately prioritizing and triaging tasks according to business needs
Effective conflict resolution and technical problem-solving skills
Basic technical knowledge related to: Infrastructure & network design, support, and troubleshooting; Windows and Linux systems administration; Asset management tools (such as ServiceNow, Snipe-IT, and Lansweeper); Remote administration tools (such as Bomgar and Intune); Task/project management and report tools (such as PowerBI and Click-Up); Automation tools and platforms (such as scripts and Power Automate)
Experience with technical audits and compliance frameworks for policies and standards (especially cyber and privacy)
Experience with development and maintenance of technical documentation
Familiarity with large corporate enterprise systems, integrations, and workflows

Responsibilities

Support transformation vision, goals, and success metrics
Align initiatives with business objectives and executive priorities, serve as a translator between technical and non-technical teams to drive alignment.
Identify opportunities for operational improvement or innovation
Build business cases and ROI models for transformation efforts proposed by leadership
Develop roadmaps and phased implementation plans
Partner with executives, department leaders, and cross-functional teams
Facilitate workshops, alignment sessions, and decision-making meetings
Manage resistance and drive organizational buy-in
Assist with the development and execution of change management strategies
Communicate progress, risks, and outcomes to stakeholders
Analyze current-state business processes and workflows
Identify inefficiencies, bottlenecks, and redundancies
Design future-state processes and operating models
Lead process reengineering or continuous improvement initiatives
Document standard operating procedures and best practices
Oversee implementation of transformation initiatives
Coordinate cross-functional project teams and timelines
Track milestones, deliverables, and dependencies
Manage risks, issues, and escalation paths
Ensure initiatives stay on schedule and within scope
Define KPIs and success metrics for transformation efforts
Analyze operational and financial data to measure impact
Build dashboards and reporting frameworks
Monitor performance against targets and adjust strategies
Provide insights to support decision-making
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.