Specialist, Business Process & Commercial Operations

Shoppers Drug Mart•Toronto, ON

2d•CA$60,000 - CA$82,500•Hybrid

About The Position

Reporting directly to Sr. Manager, Business Process & Commercial Operations, you will assist with pharmaceutical partnership initiatives, vaccination programs and cross-functional projects. You will support the development and maintenance of processes, reporting, documentation, and tools that enable effective execution across the Pharmaceutical Partnerships team. This role provides an opportunity to gain hands-on experience in pharmaceutical commercial operations, business process improvement, project coordination, data analysis, and program implementation within a dynamic retail pharmacy environment.

Requirements

Working towards or has a post-secondary degree diploma in Business, Pharmaceutical Sciences, Life Sciences, Statistics, Data Analytics, Health Sciences, Operations Management, or a related discipline; relevant post-graduate studies would be considered an asset.
Excellent organizational skills with the ability to manage multiple priorities, deadlines and changing requirements.
High attention to detail and a commitment to data accuracy.
Strong computer skills, particularly with Microsoft Excel, PowerPoint, Word, Teams and SharePoint, with the ability to develop effective spreadsheets, reports, documentation, presentations, and process materials.
Strong organizational and project coordination skills, with the ability to maintain documentation, manage multiple activities, track deliverables, and follow through on outstanding items.
Ability to work independently as well as collaboratively within a team environment, including in a hybrid or remote setting.
Adaptable and able to set priorities and manage work effectively when assignments, timelines, and business requirements change.
Strong interpersonal skills with the ability to work effectively with diverse personalities, functions, and working styles.
Strong written and verbal communication skills, with the ability to communicate clearly in both one-on-one and group settings.
Demonstrated curiosity and willingness to learn about pharmaceutical sourcing, commercial operations, retail pharmacy, business process improvement, and healthcare programs.
Ability to handle business information with appropriate professionalism, discretion, accuracy, and confidentiality.

Nice To Haves

relevant post-graduate studies would be considered an asset.

Responsibilities

Provide day-to-day operational support for provincial vaccine and Pharmaceutical Partnerships programs.
Develop, coordinate and distribute clear, timely communications to stores regarding program updates, changes and required actions.
Provide L2 support to stores by responding to program inquiries, investigating issues, and coordinating with internal teams and external partners to support timely resolution.
Maintain provincial public vaccine data and complete required submissions within government-owned portals, including PGW, AVI, and ImmsBC, ensuring information is accurate and up to date.
Maintain program documentation, procedures, reference materials, and trackers, supporting consistency and continuity across programs.
Prepare and maintain regular program and commercial reporting, ensuring data is complete, accurate, and delivered within established timelines.
Maintain commercial trackers and reporting tools used to monitor program performance, financial activity, contractual commitments, and key deliverables.
Collect, validate, and reconcile financial, operational, and program data from multiple sources, investigating discrepancies and coordinating corrections as required.
Prepare, process, and track provincial program invoices, working with Finance, Accounting, and other stakeholders to resolve discrepancies and support timely payment.
Review pharmaceutical agreements and supporting documentation to understand and track commercial requirements, financial obligations, timelines, and deliverables.
Support Pharmaceutical Sourcing and Commercial Operations projects from planning through implementation, launch, and transition to ongoing operations.
Develop and maintain project plans, timelines, documentation, action items, and status updates, ensuring key milestones and deliverables are tracked.
Coordinate activities across cross-functional teams and external partners, following up on commitments, timelines, dependencies, and action items.
Support the gathering and validation of business and operational requirements.