ICBA PAYMENTS OPERATIONS - SPECIALIST, BUSINESS INTELLIGENCE & REPORTING

ICBA/TCM Bank • Washington, DC

11d • $60,000 - $75,000 • Hybrid

About The Position

The Specialist, Business Intelligence & Reporting supports the management of ICBA Payments data systems including Data Sources, Data Models, Dashboards, and Reports. The Specialist is responsible for working with internal and external business partners and technical teams to capture and analysis data and information to produce reporting and business insights in an accurate and effective manner. The Specialist uses data intelligence skills and techniques to assess, monitor, and improve data-driven processes within ICBA Payments. The Specialist works with cross-functional teams on data and reporting needs, request priority, data and reporting quality, and data presentation effectiveness.
This position is open to candidates in the Washington, DC area.

Requirements

• Bachelor’s degree or 5 years of relevant experience, or an equivalent combination of education and experience required.
• Minimum 1 year of experience in roles analyzing data and reporting preferred; internships and other relevant experience is considered.
• Experience in Financial Services, credit card, debit card or Card Network experience preferred.
• Familiarity or experience in business analysis, report writing, and data management preferred.
• Experience with PowerBI and Data Analysis Expressions (DAX) preferred.
• Beginner experience or above in understanding databases and using SQL to extract and/or analyze data.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) with particular emphasis on data manipulation in Excel.
• Ability to manage multiple projects simultaneously, and track projects for follow-through and completion.
• Ability to learn and work independently with guidance and direction.
• Excellent communication skills and strong customer service orientation.
• Careful attention to detail and demonstration of critical thinking ability.

Nice To Haves

• Experience in Financial Services, credit card, debit card or Card Network experience
• Familiarity or experience in business analysis, report writing, and data management
• Experience with PowerBI and Data Analysis Expressions (DAX)
• Beginner experience or above in understanding databases and using SQL to extract and/or analyze data.

Responsibilities

• Elicit and document business requirements/requests and processes for the recommendation of data and reporting related solutions.
• Work with data engineers, developers, and technology staff to ensure accurate and timely execution of data and reporting requests; validation and documentation of testing before and after roll-outs.
• Engage with data stakeholders and providers to improve acquisition of source data and correct errors or deficiencies in source data.
• Monitor and audit data sources for discrepancies and determine solutions for identified issues.
• Assist with the administration of ICBA Payments’ management reporting software system; manage daily processing, updates and users.
• Implement and continuously improve Business Intelligence tools and Dashboard reports to meet the needs of ICBA Payments departments and leaders.
• Identify efficiencies and development needs for streamlining and improving ICBA Payments data delivery.
• Support the goal of ensuring the majority (if not all) the Dashboard/Reporting outcomes are automated.
• Assist with creation and maintenance of documentation that includes the design, requirements and user manuals for reporting.
• Understand ICBA’s Sales and Servicing capabilities through management, configuration, and administration of ICBA’s CRM and AMS systems.
• Gather and analyze data related requirements for improvements and changes to the ICBA’s CRM and downstream reporting and analytics.
• Understand CRM data model to support the downstream needs of reporting and analytics.
• Create and maintain operational procedures. Regularly monitor processes for effectiveness and communicate with management regarding procedural changes for efficiency and effectiveness.
• Act as backup for other Operations staff.
• Perform other duties as assigned.

Benefits

• Generous and competitive benefits package
• 401(k) savings plan offering 100% employer match of up to 6% of annual earnings.
• Hybrid work environment, monthly work from home stipends, and flexible work hours
• Fitness discounts, telemedicine, on-demand therapy, and work-life balance tools
• Tuition reimbursement and allowances for professional development
• Frequent company social events
• Friendly and inclusive workplace culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level