(FT) Specialist, Bursar's Office

Atlantic Cape Community College•Mays Landing/Cape May & Atlantic City Campuses, NJ

8d•Hybrid

About The Position

Provides administrative, clerical, and customer service support for the Bursar’s Office, with a primary focus on cashiering operations and student collections. Serves as point of contact for current, new, returning and prospective students, answering billing inquiries and guiding them through financial processes.

Requirements

Associate’s degree
Customer service experience
Experience in office and bookkeeping procedures
Proficient computer literacy to include Microsoft Office products and CRMs
Strong interpersonal, communication and organizational skills
Analytical skills and ability to give attention to detail
Ability to work independently and in a team environment

Nice To Haves

Higher Education employment experience preferred
Experience working with Ellucian’s Colleague management information system preferred
Experience working with Informer preferred
Bilingual a plus

Responsibilities

Delivers customer service and support regarding student billing to internal and external clients via multiple modes of communication
Responds to requests and refers students to institutional resources
Collaborates with various college departments in ensuring the highest level of student satisfaction
Performs daily cashiering functions, including processing cash, check, and credit card transactions, processing departmental transmittals, and balancing daily cash drawer and cashier sessions
Creates and maintains unique sponsor accounts in accordance with contract rules
Works in conjunction with local, state and federal agencies
Processes outside scholarships
Assists with monitoring and responding to Bursar email account
Handles student and sponsor billing and other mailings
Maintains student payment plans
Assists with student outreach, communications and monitoring of student receivables
Works directly with outside collection agency in analyzing aged receivables and new placements
Performs reconciliation of agency commission invoice and receipt of collection agency payments
Processes SOIL (Set-Off of Individual Liability) payments and related commission adjustments
Assists with analyzing student and sponsor accounts and in processing refunds (student, financial aid, student loan) as needed
Applies college and departmental policies and procedures in the course of duties
Works various One Stop events and supports enrollment initiatives
Posts waivers on student accounts
Maintains files and performs general office duties such as processing mail, maintaining inventory of office supplies and materials
Performs related duties as assigned