Specialist, Alarm Central

Walmart•Bentonville, AR

1d•Onsite

About The Position

As a Specialist in Alarm Central, you’ll monitor security and life-safety alarm systems and respond in real time to help protect associates, customers, and facilities. You’ll investigate alarm activity, coordinate emergency response and escalation, and produce accurate documentation in a fast-paced 24/7 environment. This role is fully onsite in Bentonville, AR (with potential temporary placement in Pineville, MO during disaster recovery) and works 3rd shift. Alarm Central monitors security and life-safety alarm activity and coordinates response to incidents that impact associates, customers, and facilities. Working closely with field leaders and internal partners, the team ensures alarms are handled consistently and escalations happen quickly and correctly.

Requirements

Detail-oriented with strong judgment in time-sensitive situations.
Able to work independently and follow procedures consistently.
Clear communicator with field leaders, responders, and internal partners.
Proficient typing/basic computer skills and customer service.

Nice To Haves

Experience with security /CCTV systems, dispatch, or emergency services (preferred).
Alarm operations, alarm licensing, or related area.

Responsibilities

Investigate alarm activations and contact fire services or police when appropriate.
Notify field management and drive escalation using advisories and establishing response paths.
Support associates during safety/security events, including in-home delivery incidents.
Review alarm system activity and help ensure panel programming aligns with standards.
Create clear incident reports and handle events per policy, from minor issues to major impacts.

Benefits

Competitive pay
Incentive awards for performance
401(k) match
Stock purchase plan
Paid maternity and parental leave
PTO
Multiple health plans
Medical coverage
Vision coverage
Dental coverage
Company-paid life insurance
Paid time off (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO/PPTO that can be used for vacation, sick leave, holidays, or other purposes
Live Better U (Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates)