Specialist, Accounts Receivable / Credit and Collections

SC Johnson•Charlotte, NC

2d•Hybrid

About The Position

In the Specialist, Accounts Receivable / Credit and Collections role, you will be responsible for ensuring the accuracy, efficiency and timeliness of customer invoicing and collection of all receivables, while maintaining a strong relationship with internal and external customers. Maintains accurate records and auditing methods and procedures of the accounts receivable function to improve efficiency and accuracy. Responsible for monitoring the accuracy and timeliness of AR cash activity and ensure these functions are performed with the highest level of customer service. The individual must be a high caliber, self-starter, who thrives in an entrepreneurial environment and can seamlessly move between multiple objectives. The successful candidate will possess analytical and financial systems skills, a high degree of accuracy and attention to detail.

Requirements

5+ years Accounts Receivable experience required, preferably in SAP/large ERP system environment.
Qualified candidates must be legally authorized to work in the United States without the need for current or future sponsorship for full-time employment.

Nice To Haves

Ability to understand the full depth of accounts receivable financial transactions and accounting concepts, as well as application of company policies impacting customer accounts.
Strong customer focus with ability to build and maintain positive relationships with internal and external customers.
Proficiency with Microsoft Excel.
Excellent verbal, written communication and interpersonal skills.
Ability to seamlessly move from working independently to working as part of a team.
Self-starter who knows and understands work requirements and proceeds with minimal supervision.

Responsibilities

Process and reconcile incoming payments daily utilizing specific transactions in SAP, the bank portal and the department general mailbox.
Review auto posted payments daily ensuring accuracy and timely clearing and documentation of remaining balances on accounts.
Ensure GL accounts for cash posting are cleared daily and all outstanding unapplied and short paid amounts are well documented.
Review assigned account portfolio daily
Ensure timely notification of customer balances which includes past dues, short pay discrepancies and credit balances.
Discuss with customer why account has outstanding delinquencies educating customers on proper process for claims and working with business stakeholders to resolve any discrepancies.
Request and provide POD’s and BOL as needed
Utilize customers portal for invoice research and dispute process.
Working with sales and direct supervisor to determine next steps on past due accounts that need escalation.
Detailed and concise documentation of communication on accounts via excel, using SAP to research account balances and retrieve document copies for customers.
Work with AR team to cover for absences including large profile accounts and other assigned duties.
Review report for orders on hold.
Evaluate DSO (Daily Sales Outstanding), previous credit or payment history, and obtain approval following company policies and DOA for release of order holds throughout the day.
Various reporting and AR related tasks to support the business.