Specialist Account Resolution

United Site Services•Meridian, ID

7d•Onsite

About The Position

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs. Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Requirements

3-5 years of experience in Credit and Collections, Accounts Receivable, Customer Service or in a related field and/or training; or equivalent combination of education and experience
Excellent customer service skills, detail-oriented, reliable, professional attitude, and a self-starter
Knowledge of Accounting principles and practices
Ability to demonstrate strong professional communication skills, both oral and written
Knowledge of principles and processes for providing customer service including quality service standards
Proficient in Microsoft Excel, Word, and Powerpoint
Strong organizational, collaboration and time management skills
Ability to perform mathematical computations, such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately
Ability to focus/concentrate to deliver expected work products, even while performing a task over a period of time
Strong problem-solving skills, documentation skills, research and resolution skills, and multi-tasking skills
Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness

Responsibilities

Manage, control, and own all activities and functions in accounts receivable
Interact with customers to perform daily collection, sending follow up, tracking and inputting of collections, account reconciliation, and resolving disputed chargebacks
Partner with sales management and customer service management to ensure the highest level of professionalism and customer service in resolution of outstanding issues.
Maintain a strong working relationship with all customers
Research and resolve accounts receivable balances discrepancies with customers
Timely and expeditious resolutions of disputes and billing inquiries
Monitor, review, and audit collection postings to ensure accurate recording, to reduce error
Regularly monitor and analyze third-party portals determine past due and over past due invoices, promptly follow up with customers, implement appropriate actions to collect and resolve any issues delaying payments, and to pursue proactive collection action all the time
Collaborate with the sales department regarding customer accounts on a timely basis
Frequently review POs to ensure they are up to date
Complete request for mechanics lien with the service USS utilizes to send to customer
Research contractor licenses
Partner with third party collection agency when necessary
Partner with the legal team on accounts where the customer filed bankruptcy
Suggest account adjustments, small balance write-offs, and escalate uncollected balances for write offs
Meet defined department goals, monthly activity metrics and KPIs
Proactively identify trends and assist in implementing process improvements
Perform other duties as assigned