Specialist, Account Mgmt
About The Position
Otis Elevator Company is searching for a highly motivated Account Manager responsible for territory sales, margin growth & customer satisfaction for all customers within the assigned geography. The role involves prospecting, building, and maintaining customer relationships, achieving sales objectives, and serving as a technical sales consultant. The Account Manager will be responsible for both territory sales and margin growth, retaining and renewing maintenance agreements by improving customer satisfaction, and managing account relationships to drive renewals and repair opportunities. This position requires conducting sales planners and needs assessments, assisting with customer concern resolution in partnership with Operations, and collaborating with the branch business development sales team to identify opportunities. The role also involves communicating competitive feedback and market dynamics internally, utilizing Otis’ sales tools for opportunity tracking and forecasting, and managing opportunities in the CRM pipeline.
Requirements
- bachelor’s degree or equivalent work experience required.
- Ability to work in a highly team-oriented and dynamic environment.
- Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers.
- Candidate must be customer centric with a strong desire to achieve customer satisfaction.
- Need to be self-motivated and able to manage many simultaneous projects and responsibilities.
- Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software.
- Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
Nice To Haves
- 5+ years of outside sales experience preferred
Responsibilities
- Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; serve as technical sales consultant to customers in the assigned territory.
- Responsible for both territory sales & margin growth.
- Retain and renew current maintenance agreements by improving customer satisfaction via MFA program.
- Manage and nurture account relationships to drive renewals and repair opportunity.
- Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts.
- Assist with customer concern resolution along with Operations, including Service Project Manager and Service Supervisor
- Partner with branch business development sales team to identify business development opportunities.
- Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message.
- Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results.
- Manage opportunities in the CRM pipeline and provide accurate forecasting.
Benefits
- Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
