Specialist 2, Regional Service

Knorr-Bremse•Avon, OH

1d•Remote

About The Position

Provide technical services and training support for the Bendix product line to the Bendix/Knorr-Bremse customer base, including OEMs, independent distributors, fleets, trailer customers, and internal colleagues. This role requires advanced technical expertise.

Requirements

Advanced knowledge of the operation and maintenance of commercial vehicle products such as air, foundation braking, and electronic control systems.
Knowledge of heavy truck industry, OEMs, suppliers, distribution channels and trade associations.
Strong working knowledge of organizational sales policies and procedures.
Knowledge of customer business and how they operate.
A minimum of 5+ years of commercial vehicle system troubleshooting experience.
Strong experience with mechanical and electrical products related to commercial vehicles.
Strong electrical and mechanical aptitude.
Strong problem-solving skills, ability to uncover root causes and key drivers of product performance issues.
Applies creative and innovative solutions to resolve complex problems and issues.
Excellent interpersonal, oral, and written communication skills.
Strong presentation skills.
Capable of conducting presentations to leadership and small or large groups.
Works independently, sets priorities, and manages time effectively to meet customer demands.
Demonstrates strong planning and organizational skills.
Must be able to prioritize workload and determine which customer requests will provide the greatest business value.
Proficient in the use of electronic test equipment such as Digital Volt Meter and Computer Diagnostics.
Proficient in the use of hand tools.
Proficient in Microsoft office products including Word, Excel, PowerPoint and Outlook.
Able to perform effectively in a customer-focused, team-based matrix organization.
Able to perform successfully both independently and in a team environment.
Results-oriented, with a demonstrated ability to meet tight deadlines.
Demonstrates a commitment to ongoing training and professional development.
Associate degree required, preferably in Heavy Automotive Equipment Technology or a related field.

Nice To Haves

Bilingual in English and Spanish preferred.
A B.S. degree in Mechanical or Manufacturing Engineering is preferred.
Automotive Service Excellence (ASE) or similar certification in brake systems preferred.

Responsibilities

Troubleshoot Air, Foundation Brake and Electronic Safety Systems such as Antilock Brakes, Electronic Stability Control, radar-based Collision Avoidance and tire pressure monitoring.
Conduct training for Bendix customers on the proper installation and maintenance of components and systems.
Conduct Factory Product Schools, at various locations within the assigned region.
Install, remove, monitor or test brake and safety system components as requested by Elyria Engineering.
Support Regional Account Managers by providing them and their customers with training and product support.
Develop training programs for new product introduction as well as on-going program maintenance.
Assist Regional Director and Account Managers in development of marketing strategies.